I decided to keep the whole package and returned the jeans for a larger size only to be...

GetHuman-tradougl's Complaint issue with Stitchfix.com from October 2019

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The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-tradougl's own words
I decided to keep the whole package and returned the jeans for a larger size only to be told that now I'm going to be charged an extra ** for the jeans. My intent was to keep all articles of clothing. Now I'm very upset with how this is being handled, and being told that I'm going to be charged if I want the jeans. At this point I would like to speak with a manager **********. Until I have that this issue is resovled to my satisfaction, I'm not authorizing the jeans to be billed. If need I will cancel all other shipments, and not refer this website to anyone. I have two other family member who use you and another who was going to start, this has now come to a halt as of now. I'm stopping all further shipments, until I get an answer. I took a picture of this complaint as well so I can write a review and forward to BBB.*Tracey Douglas

GetHuman-tradougl did not yet indicate what Stitchfix.com should do to make this right.

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Stitchfix.com

Complaint issue
Reported by GetHuman-tradougl
Oct 11th, 2019 - a year ago
Fixed
Seen by 6 customers so far
Similar issue to 2234 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-tradougl started working on this issue
Oct 11th, 2019 5:41pm
GetHuman-tradougl confirmed the issue is fixed. Hooray!
Oct 11th, 2019 10:06pm
GetHuman-tradougl confirmed the issue is fixed. Hooray!
Oct 11th, 2019 10:08pm

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