I transferred **,*** into one of your customers account for grocery shopping. He could...

GetHuman-taibethe's customer service issue with Sterling Bank & Trust from May 2020

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The issue in GetHuman-taibethe's own words
I transferred **,*** into one of your customers account for grocery shopping. He could not get the money via ATM cos he did not know that the account opened could only allow him *,*** at a time. I went with him to your branch at Falomo only to discover on production of his IDthat there is a discrepancy in the names.*He was advised to go and do the needful to correct the anomaly.*He had done everything and even produced the newspaper proof.*All this news paper proof and documents was submitted to his Sterling branch bank at Adeyemi Street Oshodi branch for over three weeks going every week as instructed,to no success.*I am surprised at this and feel there is game being played with this delaying tactics by the bank official dealing with him.*I could have gone to the bank myself, but as a **yr old woman,my son has instructed that I remain indoors strictly at this time for some weeks now.*I need your intervention as I am not happy with this game.*I have called your customer care services number but the automated answering kept me on hold for a long time and made me use a lot.of credit.*Your customer care line is not a free service in Nigeria

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Sterling Bank & Trust

Customer service issue
Reported by GetHuman-taibethe
May 21st, 2020 - 8 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 378 others
0 customers following this

Timeline

GetHuman-taibethe started working on this issue
May 21st, 2020 3:04pm