Hello, my name is William. My account(ID: polar*bear******) is hacked on *th of May...

GetHuman671986's customer service issue with Steam Software from May 2018

Help with my Steam Software issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman671986's own words
Hello, my name is William. My account(ID: polar*bear******) is hacked on *th of May **** *pm SEA time. I received email from steam that states i have remove my phone number, steam guard, email, steam mobile authenticator. I was forced out of steam and forced to log in once again when i was playing CS:GO at that time. I tried my old password(never changed, which is **********williamloh) but it didn't work. I clicked on forgot password but the recovery phone number and email is totally different from mine and both of them i do not recognise. I tried to send a ticket to Steam but the steam support did not reply. I put a lot of money into it and I don't want to lose my account. Please help me in getting my account back. **Here is something I noticed before my account got hacked. A guy named "Agssy or Asggy" added me and asked to trade with him. At first I said yes because I never tried trading. But I rejected him cause I was on a cooldown. Then a lot of random strangers started to add me on CS:GO and I accepted a few of them. Please catch the hacker and return my account to me as i put a lot of my saving into it. Thanks a lot Steam. I wish you a good day.
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Steam Software

Customer service issue
Reported by GetHuman671986
May 10th, 2018 - a yr ago
I have an issue with Steam Software too
Not resolved
Seen by 15 customers so far
Similar issue to 334 others
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Password
Game Name
Console
Game Version Type
Name of Account Holder
Timeline
GetHuman671986 started working on this issue
May 10th, 2018 12:58pm
GetHuman671986 shared this issue with friends on Facebook
May 10th, 2018 1:00pm
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May 10th, 2018 1:00pm
GetHuman671986 indicated the issue is not fixed yet.
May 10th, 2018 2:46pm
GetHuman671986 indicated the issue is not fixed yet.
May 10th, 2018 2:46pm
GetHuman671986 indicated the issue is not fixed yet.
May 11th, 2018 12:57am
GetHuman671986 indicated the issue is not fixed yet.
May 11th, 2018 2:35pm
GetHuman671986 indicated the issue is not fixed yet.
May 13th, 2018 1:35pm
GetHuman671986 indicated the issue is not fixed yet.
May 13th, 2018 1:59pm
GetHuman671986 indicated the issue is not fixed yet.
May 13th, 2018 1:59pm