Hello, my name is William. My account(ID: polar*bear******) is hacked on *th of May...
GetHuman671986's customer service issue with Steam Software from May 2018
Help with my Steam Software issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman671986's own words
Hello, my name is William. My account(ID: polar*bear******) is hacked on *th of May **** *pm SEA time. I received email from steam that states i have remove my phone number, steam guard, email, steam mobile authenticator. I was forced out of steam and forced to log in once again when i was playing CS:GO at that time. I tried my old password(never changed, which is **********williamloh) but it didn't work. I clicked on forgot password but the recovery phone number and email is totally different from mine and both of them i do not recognise. I tried to send a ticket to Steam but the steam support did not reply. I put a lot of money into it and I don't want to lose my account. Please help me in getting my account back. **Here is something I noticed before my account got hacked. A guy named "Agssy or Asggy" added me and asked to trade with him. At first I said yes because I never tried trading. But I rejected him cause I was on a cooldown. Then a lot of random strangers started to add me on CS:GO and I accepted a few of them. Please catch the hacker and return my account to me as i put a lot of my saving into it. Thanks a lot Steam. I wish you a good day.
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