Hello, My account has been accessed from Moscow, Russia, while I am in the Netherlands...

GetHuman-luuky's Hacked Account issue with Steam Software from May 2018

6 views | 146 similar | 0 following
Help with my Steam Software issue
GetHuman-luuky's next move: call Steam Software.
The best way to get your problem resolved is to tap the button below to start calling Steam Software. We will check on you later to see if it's fixed or needs to be escalated.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-luuky's own words
Hello, My account has been accessed from Moscow, Russia, while I am in the Netherlands.*They changed my E-mail linked to my account and they changed my password so I can't get in my account anymore, I self-locked the account, and I got the steam lock code, which is : L*J**T* . I've tried everything to gain back acces to my account, but I still can't get in, and the Steam help doesn't help me either, because steam e-mailed password reset information to the linked e-mail, which is now an unknown e-mail for me. So I can't reset my password. Could you please help me! I'm really scared and I don't want to lose my games and inventory, my account name is : luukygamesnl and my profile is * Gone * E-sports Aerios, but maybe he changed that too so I'm not sure. I hope this is enough information to help me. If you want to know any more information , contact me on *****@***.com*Thanks a lot! Luuk ** years old.

GetHuman-luuky did not yet indicate what Steam Software should do to make this right.

How GetHuman-luuky fixed the problem

We are waiting for GetHuman-luuky to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Steam Software customer problems.
How Do I Get a Refund in Steam?What do I do if my Steam account was hacked?What do I do if I have a defective card on Steam?What do I do if I'm missing items on my Steam account?
Do you have a customer issue as well?
We can help you get Steam Software's attention and get better help faster. Tap below to get started.
Having Steam Software issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-luuky fixes it.
This email address isn't valid

Steam Software

Hacked Account issue
Reported by GetHuman-luuky
May 1st, 2018 - 3 years ago
Seen by 6 customers so far
Similar issue to 146 others
0 customers following this
Items needed
Email on Account
Game Name
Game Version Type
Name of Account Holder


GetHuman-luuky started working on this issue
May 1st, 2018 4:31pm
GetHuman-luuky indicated the issue is not fixed yet.
May 1st, 2018 5:39pm
GetHuman-luuky confirmed the issue is fixed. Hooray!
May 3rd, 2018 7:50am

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies