Recently I took my wife and * children to dinner. The person that took our order was ex...

GetHuman3051790's Complaint issue with Steak and Shake from June 2019

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The issue in GetHuman3051790's own words
Recently I took my wife and * children to dinner. The person that took our order was extremely rude and treated us as though we were imposing on them. After finally placing our order which was not cheap we came to find out that none of the burgers were cooked the way we requested them. After taking them back we were told it would take up to *** hour to complete our order. As the kids were getting restless I advised them that we should not have to wait that long and was told that it was the best they could do. At this point I asked for a partial refund and was told no. We eventually just left and cooked up dinner at this time. We have eaten at numerous Steak and Shakes and based on this visit we will most likely discontinue I feel you need to know about this experience and hopefully it will not happen again to others. Thank you for your time.

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Steak and Shake

Complaint issue
Reported by GetHuman3051790
Jun 8th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 709 others
0 customers following this

Timeline

GetHuman3051790 started working on this issue
Jun 8th, 2019 12:33am
GetHuman3051790 indicated the issue is not fixed yet.
Jun 11th, 2019 11:38am
GetHuman3051790 indicated the issue is not fixed yet.
Jun 11th, 2019 11:48pm
GetHuman3051790 indicated the issue is not fixed yet.
Jun 12th, 2019 10:19pm