Recently I took my wife and * children to dinner. The person that took our order was ex...
GetHuman3051790's Complaint issue with Steak and Shake from June 2019
Help with my Steak and Shake issue
First: share to improve GetHuman3051790's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3051790 may need:
Name on the reservation
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3051790's own words
Recently I took my wife and * children to dinner. The person that took our order was extremely rude and treated us as though we were imposing on them. After finally placing our order which was not cheap we came to find out that none of the burgers were cooked the way we requested them. After taking them back we were told it would take up to *** hour to complete our order. As the kids were getting restless I advised them that we should not have to wait that long and was told that it was the best they could do. At this point I asked for a partial refund and was told no. We eventually just left and cooked up dinner at this time. We have eaten at numerous Steak and Shakes and based on this visit we will most likely discontinue I feel you need to know about this experience and hopefully it will not happen again to others. Thank you for your time.
GetHuman3051790 did not yet indicate what Steak and Shake should do to make this right.
I have an issue with Steak and Shake too
How GetHuman3051790 fixed the problem
We are waiting for GetHuman3051790 to fix the problem and share the solution with the rest of us customers.
Please help with my Steak and Shake issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.