Hello: *On Thursday night, April **, ****, at approximately **pm, my five children and...

GetHuman2779366's Overcharge/Strange charge issue with Steak and Shake from April 2019

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The issue in GetHuman2779366's own words
Hello: *On Thursday night, April **, ****, at approximately **pm, my five children and I visited Steak ‘n Shake at phone number ***-***-**** in Cobb County, GA. We were there with a rather large group of about ** people. Each person, including each of my children, were given their own checks. At checkout, at about **:**am on April **th, the server said he would just total the correct ones together. I handed him my stack of * individual bills, and he said he’d need to divide them into two transactions, which he did. I didn’t question why or think too much about the totals until after I left. I realized my totals were quite a bit higher than what we had ordered, and upon getting home, I looked at the papers he gave me. He handed me the two transaction receipts along with a few, but not all, of the original bills. One of the bills he gave back to me included items my family didn’t order—items that seem to total the overage I paid. (A fried chicken salad and a cookie dough shake) **My family had:*Myself: Reese’s Shake *Child *: Butterfinger Shake & onion rings *Child *: Oreo cookies n cream Shake & medium fries *Child *: grilled chicken salad & orange freeze *Child *: specialty shake & onion rings *Child *: burger & fries & Shake **Those items should total around $**.** without tax. With tax, around $**.****The two totals I was charged are $**.** and $**.**, including tax, which totals $**.**. (With tips, I paid $**.** and $**.**.) **I was overcharged by approximately $**.**—-and the exact amount of the bill I was handed back with the cookie dough shake and fried chicken salad that my family didn’t have is $**.**. (So that bill was added to mine, and I tipped **% on it, thereby overpaying by about $**.****Our friend ordered the items we paid for, but when I checked with her, she said she paid her bill. (She sent me a screenshot of her banking account which shows the Steak ‘n Shake charge.) I believe we were accidentally charged for those items AFTER she paid because the bills were stacking up on the counter next to the cash register. I think the server possibly picked up her bill that was already paid and mixed it in with my bills as he was trying to sort everything out. Whatever happened, I definitely paid more than what my family ordered.**While I would love to get my money back, I’m afraid that might be confusing on your end as I paid with Apple Pay. I would be happy just to receive a Steak ‘n Shake credit*gift card to make up for what I was overcharged. **I would go into the actual restaurant, but it’s an hour from my home in an area I don’t frequent. **Will you please either mail me a check or a gift card as a refund? I have spent at least * hours trying to figure out this situation. Quite frustrating and tiresome. I understand mistakes happen, so I’m not upset, but I would like it remedied.**Thank you,*Jennifer Sullivan***** Royal Troon Dr*Duluth, GA ******J*****@***.com****Sent from Jennifer's iPhone

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Steak and Shake

Overcharge/Strange charge issue
Reported by GetHuman2779366
Apr 20th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 645 others
0 customers following this

Timeline

GetHuman2779366 started working on this issue
Apr 20th, 2019 5:42am
GetHuman2779366 shared this issue with friends on Facebook
Apr 20th, 2019 5:42am