Will never be going back to this SNS. I called ahead and ordered my food so I didn't have to wait forever. I arrived about ** mins after ordering on the phone to pick up my order. The girl at the register had no idea there was even an order placed over the phone. She immediately started screaming her managers name and saying she needed help. He walked up and picked up my receipt that was right in front of her. I paid for my order and waited another ** mins before anyone even noticed I was still standing at the counter empty handed. The "manager" finally walked by and asked if I was waiting on food. Clearly I was. I gave him my order for the *rd time and low and behold my order had been sitting on the counter for God knows how long. He handed me my food without saying a word. I checked my bag and was missing food. I asked him if I could have what was missing and he yelled across the kitchen for someone else to get it. That's not even the worst part. While I was standing there for ** mins waiting I watched said "manager" crawl into what I'm assuming was a warmer. I only assume it was a warmer because I watched him burn himself and yell "****" loudly. What he pulled out of the warmer was a bottle of mayonnaise. God knows how long that bottle of mayonnaise had been in there. He then proceeded to tell his employee to rinse it off so they could use it. The employee questioned him and he reassured him multiple times that it was okay still. It wasn't "that hot" I feel sorry for anyone who orders anything with mayonnaise on it the rest of the day because they will be extremely sick. I will not be returning to this location. The best thing for that place is to be closed down. Horrible food and even worse customer service.
GetHuman-jlcalido did not yet indicate what Steak and Shake should do to make this right.
I have an issue with Steak and Shake too
How GetHuman-jlcalido fixed the problem
We are waiting for GetHuman-jlcalido to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.