We visited the new steak n shake in smyrna Tennessee. For the *st time as i love steak...

GetHuman1710816's customer service issue with Steak and Shake from December 2018

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The issue in GetHuman1710816's own words
We visited the new steak n shake in smyrna Tennessee. For the *st time as i love steak n shake and this new one is near us. Let me start by saying there were ** employees most were obviously trainees in the kitchen and a manager showed up from the back a min or * after we got our food. It took an entire hour from *:** pm to *:** pm dec *th.Several people gave up and asked for a refund to which the staff still made their meals and then threw away they should have been told to not make the refunded orders. The drive thru was getting its orders in a timely manner. We just feel there should have been more emplyoyees that actually were trained.*Once the manager finally showed his face things sped up. The poor kids mostly all teenagers had no idea what they were doing..after the hour wait our order was shorted half the order once we got it all . One of the burgers was completely wrong. The other the meat had shriveled to the size of a half dollar piece. Its very sad to me that you lost alot of customers who wont return to this one because of poor management and planning
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Steak and Shake

Customer service issue
Reported by GetHuman1710816
Dec 7th, 2018 - 5 mons ago
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GetHuman1710816 started working on this issue
Dec 7th, 2018 4:39pm
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Dec 7th, 2018 4:39pm