I was involved in an accident on ********. I reported it to my Sf agent. Several days l...

GetHuman1391250's customer service issue with State Farm from October 2018

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The issue in GetHuman1391250's own words
I was involved in an accident on ********. I reported it to my Sf agent. Several days later i called again to see if she had any news. She didn't. I went to the police dept & picked up a draft of the police report. I was side swiped and the other driver is at fault. I called my agent back & she suggested I contact the other drivers insurance i could not find a phone number for that insurance carrier. I called the reporting police officer to ask if he had more info. He asked me why I was trying to handle this myself & why my agent wasn't doing this for me. So I am confused. Should I be the one contacting the other drivers insurance? The damage to my car is just the side view mirror was damaged. I need to get this fixed ASAP as it is dangerous to drive without this mirror. Can SOMEONE please help me? I have never been involved in an accident identified with another driver & had no idea it is so difficult. The police officer assures me that it should not be this difficult. Please advise

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State Farm

Customer service issue
Reported by GetHuman1391250
Oct 22nd, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 251 others
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GetHuman1391250 started working on this issue
Oct 22nd, 2018 5:04pm

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