I have two cable boxes, one connected to two different TV. One is working perfectly, t...

GetHuman3363477's Service or technical issues with Spectrum from August 2019

Help with my Spectrum issue
Top Tip from another customer
If you are having technical issues please reset your modem or device by turning it off for 15 - 30 seconds and then turning it back on. If the issue stays then you should call support.
The issue in GetHuman3363477's own words
I have two cable boxes, one connected to two different TV. One is working perfectly, therefore this is not an internet or cable connectivity issue.**We do a lot of Streaming, using Roku to access Netflix, Acorn and Prime. On the problem box, the first two work perfectly, but Prime will not connect. From the home page, clicking on Prime, results is an apparent attempt to connect, displaying the Prime Logo page but after some quick flashes, it cycles back to the home page. I've attempted this several times and rebooted the cable box to no avail.

GetHuman3363477 did not yet indicate what Spectrum should do to make this right.

How GetHuman3363477 fixed the problem
Spectrum tech support was super. We walked through what it could not be. He noted it had been a very long time since I rebooted my modem. If after doing that and it didn't help, he suggested using my Roku remote to check for up dates on Roku. The Roku update did the trick!!
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Spectrum

Service or technical issues
Reported by GetHuman3363477
Aug 3rd, 2019 - 3 years ago
Fixed
GetHuman3363477 shared how to fix
Seen by 34 customers so far
Similar issue to 3313 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security

Timeline

GetHuman3363477 started working on this issue
Aug 3rd, 2019 6:35pm
GetHuman3363477 confirmed the issue is fixed. Hooray!
Aug 4th, 2019 2:00am

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