Can't log into SLS.net because site certificate is out of date and untrusted by Chrome
GetHuman944432's customer service issue with Specialized Loan Servicing, LLC from August 2018
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Open SLS.NET website ... There site certificate is not up to date and is untrusted by Chrome. I am unable to log in without issues or potential unsafe and threatening to my unt details. I just want to be able to access my account service through this company with peace of mind. I have called in and made SLS aware of the problem. *Below shows small quote from Chrome help and the error code includes Symantec and Authenticity Error message. **Quote "Information For Site Operators**Starting with Chrome **, Chrome will remove trust in Symantec-issued certificates issued prior to June *, ****. Chrome ** is currently scheduled to be released to Chrome Beta users on March **, **** and to Chrome Stable users around April **, ****.**If you are a site operator with a certificate issued by a Symantec CA prior to June *, ****, then prior to the release of Chrome **, you will need to replace the existing certificate with a new certificate from any Certificate Authority trusted by Chrome.**Additionally, by December *, ****, Symantec will transition issuance and operation of publicly-trusted certificates to DigiCert infrastructure, and certificates issued from the old Symantec infrastructure after this date will not be trusted in Chrome.**Around the week of October **, ****, Chrome ** will be released, which will fully remove trust in Symantec’s old infrastructure and all of the certificates it has issued. This will affect any certificate chaining to Symantec roots, except for the small number issued by the independently-operated and audited subordinate CAs previously disclosed to Google."
It prevents customers from safely entering the site to make use of online services. It has caused delay in my payments in several occasions and no resolution has been made when calling directly to the company.
Update the certificates of there site, use trusted credentials when holding my personal information, and take phone calls serious when a customer does your job and looks into why the issue exists to give a help rather than just bitching.
My loan was purchased or sold to this company. It has been a nightmare ever since with poor communication in multitude of areas.
All suggested fixes from Chrome help and must be fixed atsite owner level! It says it has been fixed, but it was NOT!
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