We have been subscribers of the Sun-Sentinel for ** years.*We have always had our newsp...

GetHuman2539683's customer service issue with South Florida Sun-Sentinel from March 2019

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The issue in GetHuman2539683's own words
We have been subscribers of the Sun-Sentinel for ** years.*We have always had our newspaper double bagged because of the sprinkler system.**Since January, our issues are only single bagged. **We live at **** Grey Birch Lane…Boynton Beach.*I have complained every single delivery day since January. *Every agent says, “Oh yes, Madam, we will fix that for you. Do not worry.” *This has been going on for three months. **Finally, out of frustration, we cancelled our subscription last week, and now we notice our neighbor across the street at **** *has them double bagged. So, why was our bagging changed? Did someone mistake our address?**I would love to receive a reply and an explanation. I have been asking for three months. Why am I not receiving an*explanation?*You may telephone me:****-***-**** or *email me...*Subscription was tied to:**** ***-*****Please note that I have been upset and spoken to your representatives who use a script when they speak weekly.*Thank you

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South Florida Sun-Sentinel

Customer service issue
Reported by GetHuman2539683
Mar 18th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 149 others
0 customers following this

Timeline

GetHuman2539683 started working on this issue
Mar 18th, 2019 2:30pm