I order my food on November *nd, it is now the *th. I called to see if the food has bee...

GetHuman-barbdist's customer service issue with South Beach Diet from November 2018

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The issue in GetHuman-barbdist's own words
I order my food on November *nd, it is now the *th. I called to see if the food has been shipped. My card was declined because it was stolen, I had forgotten I used that card for south beach, and no one called me or emailed me to let me know. The girl I spoke to was very nice, but not helpful at all!! now I will be waiting another * to ** business days, which make it a total of ** days. Her excuse was: "We were going to try the card again on Monday", it is only Wednesday, I order the ford on the *nd, they want to wait until next Monday to try my card again??? Then what? Adding even more days for my next delivery! If I hadn't called, I would still be waiting for my food...very unsatisfactory customer service!**I am a senior citizen, ** years old, and she didn't even offer anything to appease me...I worked diligently my first month, now I will be waiting ** days to continue my diet!!! very upset!!! if there are any other problems or my food doesn't arrive within the next * days, I will post to facebook.*sincerely,*Barbara

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South Beach Diet

Customer service issue
Reported by GetHuman-barbdist
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 20 others
0 customers following this

Timeline

GetHuman-barbdist started working on this issue
Nov 7th, 2018 10:32pm

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