Snapchat Customer Service Issues

I am facing an issue with my Snapchat account. My ex-boyfriend, by the username "h_davidson2215," gained unauthorized access and changed both my email address and password. He altered the email to "[redacted]" This has left me unable to update my email or access my own account. I kindly request assistance to either have the account deleted or ensure he is permanently blocked from it. His actions have caused distress by sending inappropriate messages to my contacts. Your help in resolving this matter would be greatly appreciated.

I recently logged out of my Snapchat account and tried to log back in but misspelled my password multiple times, which resulted in my account getting disabled. I've tried resetting my password, but it still shows as temporarily disabled. However, when I visited the Snapchat website, it indicates that my account is permanently disabled. I really need assistance in regaining access to my Snapchat account.

My account was compromised and unauthorized images and videos were posted. I've attempted to reach out to Snapchat for help without success. I'm feeling extremely embarrassed and urgently need assistance. The hacker altered both my password and email linked to the account, preventing me from accessing it. I'm wondering if there's a way to block the account and implement a verification process requiring ID or image confirmation for re-entry. This would allow me to verify my identity by submitting a photo of my face and ID to regain access.

I am having trouble accessing my Snapchat account. Despite verifying my phone number and email multiple times, I am now unable to log in using them. I have forgotten my password, and as all my contacts and photos are on Snapchat, it is crucial to regain access. I have reached out via email with no response. The username for my account is "sarahcity101." Any assistance would be greatly appreciated. Thank you.

My daughter's ex-boyfriend has taken control of her phone and changed all her passwords. This has left her with no access to her accounts. We are worried about the potential risks associated with him having possession of her pictures and other personal information. She only wants to permanently shut down the account. I am seeking advice on how to regain control and close the account to ensure her safety.

I need help with my Snapchat account. My username is s.cunninghamxo. I've been locked out and I'm not sure why. I've tried unlocking it, but I keep getting a suspicious login message since I changed my phone number without updating it on Snapchat. I also can't create a new account. Can someone please assist me? I'm feeling stressed and I really need access to my Snapchat. If you need to contact me, please call me at [redacted]. Thank you.

Hello, my account got locked 2 days ago, and I've been waiting for hours trying to unlock it with no success. It still shows as temporarily locked. I haven't used any third-party apps or sent spam on Snapchat. I would really appreciate being able to access my account again to connect with friends and family during the holidays. Thank you, and happy holidays.

My username is luhh.zee, and I no longer have access to the phone number [redacted] or email [redacted] I am unable to reset my password and feel frustrated. I am considering leaving Snapchat due to the difficulty in recovering my account. My birthday is March 16th, [redacted], which is linked to my account. I am worried about losing precious memories, especially of my late grandfather. Please assist me in resolving this issue.

I don't have a Snapchat account, but my phone number has been used twice without my consent to receive verification codes. I am concerned about an unknown person using my contact details illegally. I suspect my phone may have been compromised by malware. I kindly ask Snapchat to reach out to me at [redacted] to address this issue. Thank you. - Megann C.

I shared a post on my story and a girl I know has been leaving hurtful comments about me. She has been bullying me and making me feel upset, even at school and online. I've tried blocking and reporting her, but it hasn't stopped. I'm feeling really hurt and have been crying for an hour. Is there any way to notify her or block her from contacting me? I just want this to stop.

I woke up this morning and found that my account has been deleted. I have been using this account for several years and all my precious photos of my late partner who passed away in July are now lost. I don't mind losing contact with other people on the account, but I desperately need those photos. Please help me retrieve them. I mainly used the account for work and I haven't done anything out of the ordinary. I wasn't given any warning about this.

I have been unable to verify my phone number on my account due to the previous owner still using it on their Snapchat account. This is concerning as I am unable to utilize two-factor authentication, which is crucial for my account security. I believe this poses a significant privacy and security risk for both me and the individual currently holding my phone number on their account. I can provide evidence to verify that the phone number belongs to me. The current user of my phone number keeps receiving security codes on my behalf. It is essential for me to have my phone number associated with my account and for the other person to remove it from theirs to address this discomfort.

A young girl added me on Snapchat, although I never accepted her request. She messaged me claiming to be nine years old and proceeded to send voice messages, clearly indicating her age. Unfortunately, she started insulting me with inappropriate language. While I tried to handle the situation kindly, it's important to note that children under thirteen are not permitted on Snapchat. I kindly ask for advice on how to proceed and suggest blocking her account to prevent further interaction.

I recently realized that a friend on Snapchat has either blocked me or removed me as a friend, as I can no longer find their username or view our past messages. I noticed that our chat history only goes up to September 26th this year, even though we've been connected on the app since [redacted]. I'm concerned if my friend is able to delete years of conversations or if this is an error. These messages hold importance to me, and I am wondering if there is a way to retrieve them.

I got logged out of my Snapchat account and I am unable to log back in. I suspect my account was hacked because I keep getting a notification that says, "It looks like your account was compromised, and has been locked for your safety." I've tried several passwords but none of them work. My username is isaiahmedrano99. I would really appreciate any help in recovering my Snapchat account.

Today, while attempting to move one of my photos to my "Eyes Only" section, a pop-up appeared asking me to set up the feature despite having it activated since [redacted]. After exiting the app and returning to check "Eyes Only," my photos are not loading. I've tried switching between data and Wi-Fi, cleared the cache, and confirmed there is enough space on my phone. Additionally, I tested accessing it from other devices with no success. I am quite concerned as the memories in those photos hold significant sentimental value for me, with some dating back to [redacted]. I do not have them saved elsewhere. I kindly ask for your assistance in resolving this issue and restoring my cherished memories.

Hello, my account "andrewaziz1" keeps getting locked regularly without any clear reason. It happened again after sending my morning streaks, marking the second time in a few days. Despite reading multiple articles about this issue, I can assure you that I do not engage in spamming behaviors. I suspect there might be a glitch in your system causing these repeated blocks. It's frustrating to have been blocked yesterday, only to regain access after 24 hours, and then to be blocked again today after sending my morning streaks. The reasons behind these repeated blocks are unclear to me. I am concerned about the possibility of losing my account, especially considering I have maintained several hundred day streaks with different individuals. I hope you can assist me promptly. Thank you in advance and have a great day.

Hello, Good afternoon. I recently encountered an issue with Snapchat where my account was unexpectedly logged out and locked. Despite adhering to their guidelines by not using third-party apps, using Snapchat appropriately, and having both my email and phone number verified, the account lockout came as a surprise. To add to this, two of my friends faced a similar problem. I would appreciate your assistance in resolving this matter. Thank you. Will

My Snapchat account was banned for spamming two days ago. After waiting 24 hours, I nearly lost all my flames. I was unbanned one day ago and now I got banned again for the same reason, even though I only messaged my friends whom I have streaks with. The ban doesn't specify a reason, and when I contacted support, I received a standard message about spamming. I did not engage in any inappropriate behavior. The first ban was three days ago, and now I'm facing another ban. I hope for a solution as I believe this is unjust. Thank you. - Julian

I am facing an issue with my advertising campaign. I need assistance rectifying my rejected ad. It seems that the ad or my account is not compliant with Snap policies. I have reviewed the Advertising Policies, Community Guidelines, Snap Ad Specifications, and Creative Guidelines provided, but I am still uncertain about the exact violation. I would appreciate it if someone could help me understand and resolve this issue promptly. Thank you for your attention to this matter.