Sling TV Customer Service Issues

I'm unsure why I keep getting asked the same things. I've had Sling TV for over a year, but I'm hardly ever home to watch TV due to cutting back on spending. My decision to cancel the service isn't about the company, but more about my bad internet connection that makes watching TV difficult. I would like to discontinue the services as soon as possible. If there are any questions, please reach out via email at [redacted] Thank you and have a great day!

I subscribed to Sling TV Orange/Blue on 7/24/19 and paid for 3 months in advance for the antenna package. I noticed on 7/26/19 that Sling no longer carried Fox South, impacting my ability to watch the Atlanta Braves. I cancelled my subscription immediately since this was not disclosed beforehand. I have not received a refund of $[redacted].94, despite trying to contact customer service multiple times with no success. I have initiated a dispute with my credit card company. Looking forward to your response. Thank you, Jeff C. from [redacted] Bent Grass Dr., Roswell, GA [redacted].

Sling TV has not notified me of discontinuing access to Fox Southwest, which includes Oklahoma State University Sports. This major issue affects my decision to keep the service. I need to speak with someone knowledgeable to make an informed choice. I've noticed changes in the service, and understanding these changes is essential. I expect transparency about what I'm paying for, instead of unexpected alterations impacting my credit and customer experience. Clear communication in plain English is necessary for me to consider remaining a customer. I prefer direct communication over emails, as I'm recovering from eye surgery and awaiting reading glasses. Kindly reply promptly to my friend's email address provided below. Thank you, T.J. H., Jr.

I am disappointed with Sling TV's service. I subscribed to watch the Philadelphia Eagles play, but the channel guide showed a different game. I have tried contacting customer support, but all numbers were out of service except for sales. They redirected me to AT&T/DirecTV. I believe this is false advertising and fraud. I am requesting a refund of $25.00 credited back to my card. If this is not resolved, I may need to seek legal counsel and take action against Sling for misleading advertising and fraudulent practices.

I recently encountered difficulties with my TVs. In the bedroom, the regular NBC channel showed no signal, although MSNBC on Roku was working fine. The living room TV was working perfectly. My son assisted in resolving the bedroom TV issue, which took approximately 45 minutes over the phone as I was having trouble following all the instructions. Unfortunately, last night the bedroom faced a similar problem, and now the living room TV is also not working. Once again, NBC on channel 4 displays "no signal," and even the Roku is not functioning. As a result, I currently have no television access at all.

As a new customer who signed up last Sunday, I expected an introductory free period with Sling TV. However, after registering, I was immediately informed I would be billed $40.00. Due to confusion regarding the billing and the lack of clarity on the introductory period, I decided to cancel my subscription online. I had chosen the Orange and Blue package at a special price of $25.00 primarily for sports, such as SEC football, football, and golf. Following the cancellation, I received an email inviting me to reconsider if I changed my mind. My main concerns are clarifying the introductory pricing period and confirming if the Orange package still includes SEC football and golf coverage.

A while ago, I signed up for Sling TV on my Galaxy Note 5. When I tried to log in on my TV, a message stated that my email and password didn't match. I couldn't fix it on the TV and was prompted to change the email address, leaving me with different email addresses for my phone and TV. I prefer to have the same email and password for all devices. I don't want separate accounts for each device. It's easier with other accounts like Prime; I set it up on my phone and use the same credentials on other devices. Another issue is that Sling offers a $15 first-month deal on the phone but not on the TV.

We are considering subscribing to Sling for Hindi channels. Some websites state the highest tier will cost $[redacted] annually. Could you confirm this price? If we wish to cancel after a month, what are the penalties? Can two people in our household watch on two devices at the same time? Can recorded programs be viewed worldwide where wifi is available? If we start watching a program that's already airing and decide to record it, will the recording start from that point or from the beginning? How can we access programs from the last seven days as advertised? Does the subscription include a Roku device and antenna for local channels? What extra cost is involved to subscribe to Fox Business, CNBC, and CNN along with the Hindi Mega package? Thank you for your assistance.

I am a Sling customer who joined in June to watch Fox Sports Midwest coverage of the Cardinals. I'm not emailing about the contract dispute but about your policy for accounts using gift cards. I used 3 gift cards at once and am now stuck with an active account until the next billing cycle. This policy feels unreasonable as I'm paying for a service I can't use. Initially, I was told I could freeze the account in 30-day intervals, but now I'm being informed that's not possible. I'm frustrated with the lack of flexibility and customer service. I'm not looking for a refund, just requesting to keep the last month credit on my account or receive a free month in the future. As a retired individual on a fixed income, this $50 loss is significant to me. I'd appreciate a cancellation of my account and a 30-day credit or code for future use. Thank you for your attention.

I have subscribed to Sling TV Blue and am experiencing persistent problems with both live TV and Cloud DVR recordings. During commercial breaks, the same 2-3 commercials loop indefinitely. Live TV takes 5-10 seconds to load showing network connection errors, while other services load instantly on the same TV. Cloud DVR either exits with errors or replays the first half of recordings. The guide defaults to "All Channels" instead of "My Channels," requiring constant switching. There are extra commercials added inconsistently, causing disruptions in the content flow. This service is not meeting expectations, and I'm unsatisfied with the viewing experience. Please investigate and address these issues promptly.

Hello, my name is Dawn Epps. The email associated with this account is [redacted] My husband initially signed up for a 7-day free trial of Sling using my debit card. However, I requested him to cancel and use his own card, which he did on August 19, [redacted]. Despite canceling the account set up in my name that day, my card was unexpectedly charged $44.58 on August 23, [redacted]. This charge has caused a negative balance and potential overdraft fee on my account. As we live in the same household and both use Sling, it is unnecessary for us to have separate accounts. I am seeking a full refund to rectify this situation promptly. Thank you for your attention to this matter.

This morning while watching Sling TV, I experienced no issues for several hours. Suddenly, it began playing content for roughly 30 seconds before the screen would go black. I tried selecting different channels, but the problem persisted. To troubleshoot, I logged out and back in only to encounter an error code instructing me to force stop the app and try again after waiting for a minute. If the issue continued, I was advised to visit help.sling.com. However, upon attempting to reach the website for assistance, I found that I was blocked. I have sent them an email regarding this matter. Even when trying to watch on my phone, I faced the same issues. I recently subscribed to Sling just a day ago to enjoy College Game Day and the opening weekend of college football. It's frustrating that the problem began right when College Game Day (ESPN) started. I seek a prompt resolution to this matter, or I request a full refund as I did not encounter such problems with my previous streaming service. Thank you, Michael K. [redacted]

I'm having trouble accessing my paid Sling TV account on my Fire Stick. When I try to log in, it redirects me to an Amazon page prompting me to purchase a subscription instead of letting me sign in. I followed the steps you recommended yesterday, which included force-stopping the Sling TV app and relaunching it. However, after completing the steps, I still cannot log in. The sign-in tab remains unresponsive even after trying to force stop and restart the app.

I am having an issue watching the same channel on two TVs simultaneously in our house. I attempted to watch a football game on one TV and then wanted to watch the same game on another TV. However, when I tried to tune into the game on the second TV, the first TV logged out automatically. Consequently, when I signed back into our account on the first TV, the other TV was signed out. This situation repeated multiple times, where watching on one TV would cause the other TV to log out.

When I'm streaming, no matter which channel I watch, it keeps blacking out and coming back all the time. I have restarted Sling, reconnected my WiFi, but nothing seems to help. I called a few months ago about this same issue, and no changes occurred after all the troubleshooting. I am paying too much for this service to be unable to watch a show without interruption. Now, we can't contact SlingTV customer service for help. This situation is frustrating.

I've been experiencing issues with Sling since I signed up. From day one, I've faced constant freezing and errors while watching. It's not my internet as all other apps work fine. Over the past two months, it has worsened. Now, every 10-15 minutes, the show stops, forcing me to restart Sling. It's frustrating, and I can't enjoy watching anymore.

I registered my mother for Sling Blue/Orange and the sports channels yesterday. We initially had difficulties setting it up. Unfortunately, we didn't receive the advertised first-month discount of $25. After setting everything up, we couldn't find the Game Show Network, which was a key channel my mother wanted. Confused, we canceled the service promptly, yet we were still charged. We're requesting the first-month discount and considering re-enrolling if you confirm that the Game Show Network is available. We were also disappointed by the lack of phone communication with customer service.

The captions are not syncing with the voices, making it hard to follow dialogues in the shows. It's vital for captions to align properly with the audio for viewers, especially for the deaf and hard of hearing. Despite attempting to resolve it by toggling the captions on and off, the issue persists. This inconsistency affects the viewing experience and accessibility for all users. The importance of accurate captioning cannot be overstated as it ensures everyone can enjoy the content equally. The continued lack of synchronization disrupts the understanding of the dialogue and impacts the overall enjoyment of watching shows and movies.

I would like to discuss the channels I receive from my Slingbox subscription. I am subscribed to the $40 per month package, but I only watch a few select channels like CNN, ESPN, MSNBC, local news stations, and sports channels. I am interested in a subscription package that includes only these channels. Please contact me at [redacted] or email me at [redacted] Thank you.

I recently added the EPIX channel to my Sling account, but it hasn't appeared on my television yet. It took days for some channels to show up, and I have already been charged for them. When can I expect EPIX to be added? Please get in touch with me at your earliest convenience at [redacted]. If this issue has been resolved, thank you. I suggest providing me with an additional channel for the inconvenience.