Hallo Mango Team, der Fehlerteufel hat zugeschlagen, ihr habt mir nicht den vollst*ndig...

GetHuman-brittami's Complaint issue with Shop.mango.com from August 2020

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The issue in GetHuman-brittami's own words
Hallo Mango Team, der Fehlerteufel hat zugeschlagen, ihr habt mir nicht den vollst*ndigen Rechnungsbetrag zur*ck*berwiesen.*Am **.**.**** habe ich f*r ***,** € bestellt (Bestellnummer C**FLZ) , am **.**.**** habe ich die komplette Bestellung per Post zur*ck geschickt.*Dann am **.**.**** wurden aber nur ***,** € zur*ck erstattet. Ich habe sofort mit dem Kundenservice (**** *******) telefoniert und das Problem erkl*rt. Mir wurde mitgeteilt, dass die komplette R*cksendung *ber ***,** € meinem Konto verbucht wurde, nichts mehr anst*ndig sei, das ein Fehler der Rechnungsabteilung w*re und eine entsprechende Mitteilung zur Korrektur an die Rechnungsabteilung gegeben wird.*Ich warte immer noch auf die versprochene Best*tigung per email dazu. *Ich hoffe, dass das Problem zeitnah und z*gig behoben wird. Ich bekommen von ihnen noch **,** € auf das angegebene Pay Pal Konto zur*ck *berwiesen.*Bitte best*tigen sie mir den Eingang und die Bearbeitung dieser Beschwerde per email.**Mit freundlichen Gr**en*Britta Micka

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Shop.mango.com

Complaint issue
Reported by GetHuman-brittami
Aug 23rd, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 122 others
0 customers following this

Timeline

GetHuman-brittami started working on this issue
Aug 23rd 8:51am

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