My issue was trying to check out. I had * vip credits and over *,*** points that would...

GetHuman3174206's Complaint issue with Shoedazzle.com from July 2019

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The issue in GetHuman3174206's own words
My issue was trying to check out. I had * vip credits and over *,*** points that would allow my to purchase * pair of shoes. The first shoe was white. The vip discount cost was about $**. Again I had points. So the total after tax and shipping was $* and some change. As I proceeded to checkout the page did not change. I selected checkout a dozen times. So I asked my friend to log in to see if something was wrong with the website. She said here’s was fine. But mine was not. I got frustrated and logged out. After logging in after ** minutes. My points were basically gone and the shoe cost as if I didn’t have any points. Those points cost me money that I hope can be returned to me. Why did my points disappear? How can I get them back? Where did the points go if I didn’t not select anything other than you shoe and “ checkout.
This is frustrating because money was taken out of my account and I can’t even get shoes for those credits.
They could make this right be returning my credits or allowing me to get * pairs of shoes for free while I pay shipping and handling.
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Shoedazzle.com

Complaint issue
Reported by GetHuman3174206
Jul 1st, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 389 others
0 customers following this
Items needed
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Email address on the account (if applicable)

Timeline

GetHuman3174206 started working on this issue
Jul 1st, 2019 5:09am
GetHuman3174206 indicated the issue is not fixed yet.
Jul 9th, 2019 6:22pm
GetHuman3174206 indicated the issue is not fixed yet.
Jul 9th, 2019 6:23pm
GetHuman3174206 indicated the issue is not fixed yet.
Jul 9th, 2019 6:27pm

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