My question is regarding an ice maker on the Sears Kenmore Refrigerator, Model...

GetHuman-djoubert's customer service issue with Sears Appliance Services from November 2018

4 views | 77 similar | 0 following
Help with my Sears Appliance Services issue
First: share to improve GetHuman-djoubert's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-djoubert's next move: talk to Sears Appliance Services when they open.
Sears Appliance Services's call center is closed now. We will send GetHuman-djoubert a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-djoubert may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-djoubert's own words
My question is regarding an ice maker on the Sears Kenmore Refrigerator, Model ***.********.*This is a backup refrigerator and we recently reconnected a water line so we could use the ice maker. The icemaker had been in service for several years prior to this.*The problem is, we are not getting water to the icemaker. We do get water to the water dispenser.* I have tied the follow troubleshooting steps:**: I suspected there may be ice in the water line, so we disconnected the icemaker for ** hours to thaw out any ice blockage. This did not fix the problem,**: I then suspected it might be a faulty water valve, so we replaced the water valve. This still did not fix the problem. Also, I verified we are getting a string flow of water to the water valve.**: I also tried recycling the system by turning the icemaker off* unplugging the unit for * minutes, plugging it back in and then turning the icemaker on, but this also did not fix the problem.**Can you recommend any other steps I can take to troubleshoot this problem?**Thank you.*Don Joubert

GetHuman-djoubert did not yet indicate what Sears Appliance Services should do to make this right.

How GetHuman-djoubert fixed the problem

We are waiting for GetHuman-djoubert to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sears Appliance Services's attention and get better help faster. Tap below to get started.
Having Sears Appliance Services issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-djoubert fixes it.
This email address isn't valid

Sears Appliance Services

Customer service issue
Reported by GetHuman-djoubert
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 77 others
0 customers following this

Timeline

GetHuman-djoubert started working on this issue
Nov 8th, 2018 3:44pm