My question is regarding an ice maker on the Sears Kenmore Refrigerator, Model...

GetHuman-djoubert's customer service issue with Sears Appliance Services from November 2018

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The issue in GetHuman-djoubert's own words
My question is regarding an ice maker on the Sears Kenmore Refrigerator, Model ***.********.*This is a backup refrigerator and we recently reconnected a water line so we could use the ice maker. The icemaker had been in service for several years prior to this.*The problem is, we are not getting water to the icemaker. We do get water to the water dispenser.* I have tied the follow troubleshooting steps:**: I suspected there may be ice in the water line, so we disconnected the icemaker for ** hours to thaw out any ice blockage. This did not fix the problem,**: I then suspected it might be a faulty water valve, so we replaced the water valve. This still did not fix the problem. Also, I verified we are getting a string flow of water to the water valve.**: I also tried recycling the system by turning the icemaker off* unplugging the unit for * minutes, plugging it back in and then turning the icemaker on, but this also did not fix the problem.**Can you recommend any other steps I can take to troubleshoot this problem?**Thank you.*Don Joubert

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Sears Appliance Services

Customer service issue
Reported by GetHuman-djoubert
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 77 others
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GetHuman-djoubert started working on this issue
Nov 8th, 2018 3:44pm