Where is my order please ????

GetHuman5357642's Complaint issue with Scotts of Stow from October 2020

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The issue in GetHuman5357642's own words
I am trying to get my parcel delivered! ... Concerning order no BCS******. This should have been delivered during delivery window**st - *th October but still hasn't arrived. When trying to track the parcel vid Hermes their* web page just says "sorry we didn't deliver on *nd October but we will get the parcel moving within next ** hours. They haven't done so.*Please let me know asap exactly when my parcel will be delivered.*I have tried to phone Scotts of Stow, but due to cover restrictions they are not answering calls in person, and merely refer callers to their website. This is all very frustrating.
I have already had to wait weeks for my order to be delivered.
getting in touch very soon to resolve this matter.
I have been a customer for some years.
I have tried to track my parcel through Hermes, but this is a waste of time as their website just says,,,, sorry they didn't deliver my parcel on the *nd October, but they will get it moving within ** hours..... The same message has been displayed for days, and no parcel has arrived!
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Scotts of Stow

I was trying to contact customer service and speak to someone with a pulse!
Complaint issue
Reported by GetHuman5357642
Oct 12th, 2020 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 123 others
0 customers following this

Timeline

GetHuman5357642 started working on this issue
Oct 12th, 2020 10:18am
GetHuman5357642 indicated the issue is not fixed yet.
Oct 12th, 2020 10:25am
GetHuman5357642 shared this issue with others over email
Oct 12th, 2020 10:27am