my delivery today of ******* Dimplex Maxi Hot and Cold arrived very well packaged, but...

GetHuman4875662's Repairs issue with Scotts of Stow from May 2020

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The issue in GetHuman4875662's own words
my delivery today of ******* Dimplex Maxi Hot and Cold arrived very well packaged, but MINUS THE REMOTE CONTROL device.*Since it is evident that this is a contents packaging error, which has been failed to be recognised before dispatch, I can only blame you, Scotts of Stow for not checking the product before dispatch.*So, to resolve this please either advise me that a Remote Control will be sent by you asap, or arrange to have the whole item returned to you and you then send me a COMPLETE replacement. I did try to call your Cust Service Line today, ******** but got redirected to your web for me to advise you of the problem .If you want the item returned then you will have to arrange for it to be collected from my house as I am in the vulnerable group, self isolating under current Covid ** lockdown.

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Scotts of Stow

Repairs issue
Reported by GetHuman4875662
May 27th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 63 others
0 customers following this

Timeline

GetHuman4875662 started working on this issue
May 27th, 2020 1:11pm

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