I purchased ** bags of Miracle Grow Garden Soil. While putting the soil in the garden...

GetHuman-ilmarrus's customer service issue with Scotts Miracle Gro from May 2018

Help with my Scotts Miracle Gro issue
The issue in GetHuman-ilmarrus's own words
I purchased ** bags of Miracle Grow Garden Soil. While putting the soil in the garden, I noticed a pungent chemical smell. It caused irritation to my nose and throat. I have to dig out all the soil I placed in the garden as a result. It is not safe to use.
GetHuman-ilmarrus did not yet indicate what Scotts Miracle Gro should do to make this right.
I have an issue with Scotts Miracle Gro too
How GetHuman-ilmarrus fixed the problem
I called the company directly and discussed the problem. They agreed to refund the purchase price of the tainted soil if I provided the UPC bar codes parts of the original bags or the register receipt from the store.
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Scotts Miracle Gro

Customer service issue
Reported by GetHuman-ilmarrus
May 24th, 2018 - a yr ago
I have an issue with Scotts Miracle Gro too
Fixed
GetHuman-ilmarrus shared how to fix
Seen by 8 customers so far
Similar issue to 470 others
0 customers following this
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Timeline
GetHuman-ilmarrus started working on this issue
May 24th, 2018 11:25am
GetHuman-ilmarrus confirmed the issue is fixed. Hooray!
May 26th, 2018 12:14pm
GetHuman-ilmarrus indicated the issue is not fixed yet.
May 27th, 2018 1:25pm