Hi, I wanted to inquire about a product that I have purchased twice, but the fabric col...

GetHuman-batten's customer service issue with Sanuk.com from February 2020

Help with my Sanuk.com issue
The issue in GetHuman-batten's own words
Hi, I wanted to inquire about a product that I have purchased twice, but the fabric color appears to be different between the two exact products. I purchased the Sanuk Pair O Dice Shoes in Blue Mirage in April **** from REI. A couple weeks ago I purchased the same pair from Amazon, the Sanuk Women's Pair o Dice Flat in Blue Mirage. It appear to be a different color blue. Did the color change from one year to the next even though the name of the color stayed the same? When I compare the tags they are the same product number ******* but there is a number which is different between the two. The original pair bought in **** says FB****K and the newest pair I purchased is FB****H which I wondered if it represented different fabric colors. **I appreciate your time and information in helping me to know if one of the pairs I have is not actually the Blue Mirage color or if the color of the product happened to change.

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Sanuk.com

Customer service issue
Reported by GetHuman-batten
Feb 7th, 2020 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 3 others
0 customers following this
Items needed
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Timeline

GetHuman-batten started working on this issue
Feb 7th, 2020 2:16am
GetHuman-batten confirmed the issue is fixed. Hooray!
Feb 8th, 2020 2:43am