Hi, I wanted to inquire about a product that I have purchased twice, but the fabric col...

GetHuman-batten's customer service issue with Sanuk.com from February 2020

Help with my Sanuk.com issue
The issue in GetHuman-batten's own words
Hi, I wanted to inquire about a product that I have purchased twice, but the fabric color appears to be different between the two exact products. I purchased the Sanuk Pair O Dice Shoes in Blue Mirage in April **** from REI. A couple weeks ago I purchased the same pair from Amazon, the Sanuk Women's Pair o Dice Flat in Blue Mirage. It appear to be a different color blue. Did the color change from one year to the next even though the name of the color stayed the same? When I compare the tags they are the same product number ******* but there is a number which is different between the two. The original pair bought in **** says FB****K and the newest pair I purchased is FB****H which I wondered if it represented different fabric colors. **I appreciate your time and information in helping me to know if one of the pairs I have is not actually the Blue Mirage color or if the color of the product happened to change.

GetHuman-batten did not yet indicate what Sanuk.com should do to make this right.

How GetHuman-batten fixed the problem

We are waiting for GetHuman-batten to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Sanuk.com's attention and get better help faster. Tap below to get started.
Having Sanuk.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-batten
Feb 7th, 2020 - a year ago
Seen by 4 customers so far
Similar issue to 3 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman-batten started working on this issue
Feb 7th, 2020 2:16am
GetHuman-batten confirmed the issue is fixed. Hooray!
Feb 8th, 2020 2:43am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies