From: Mustafa Mutlu ******@***.com* *Sent: Thursday, July **, **** *:** PM*To...
GetHuman-mmutlu's customer service issue with Samsonite.com from July 2018
Help with my Samsonite.com issue
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The issue in GetHuman-mmutlu's own words
From: Mustafa Mutlu ******@***.com* *Sent: Thursday, July **, **** *:** PM*To: *****@***.com* *****@***.com*Subject: Payment Problem**Hi,*During my trip to Romania I shopped at your BRASOV store. During the payment, the payment was made twice from my credit card for the fault in the POS machine.**I reported the situation to the store. But the credit card is still not refunded. POS machine slip printouts and billing information are provided in the Appendix.**Would you please refund the excess fee?**I also mail this message to Samsonite Headquarter Customer Service.**Regards,***Yasemen MUTLU**From: Mustafa Mutlu ******@***.com* *Sent: Tuesday, July **, **** **:** PM*To: *****@***.com* *****@***.com*Cc: *****@***.com* info.HongK*****@***.com* Marketing.HK@samsonite.com*Subject: FW: Payment Problem*Importance: High**Dear All,*I couldn’t get any response from all of you. Also my credit card spending information is as below. As you seen, two times payment was taken from the card.**Date*Payment*Amount***.**.*****SAMSONITE BV REPUBLICI BRASOV ROM****,** TL***.**.*****SAMSONITE BV REPUBLICI BRASOV ROM****,** TL**Please give me who is responsible in order to fix my problem. ***If I do not receive information from you, I will start applying to all the authorized institutions. I am not able to understand that a company like Samsonite still does not return to me while sharing so much information and documents about the mistake made.**Regards,
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