I bought a pair of Salvatore Ferragamo shoes four months ago from a third party retaile...

GetHuman-aalkoura's customer service issue with Salvatore Ferragamo from January 2019

18 views | 66 similar | 0 following
Help with my Salvatore Ferragamo issue
Next: our robot will wait on hold for GetHuman-aalkoura to get a Salvatore Ferragamo rep on the line!
Always use the GetHuman Phone to call Salvatore Ferragamo. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-aalkoura's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-aalkoura may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-aalkoura's own words
Obtain a refund. ... I bought a pair of Salvatore Ferragamo shoes four months ago from a third party retailer. When I received the shoes, they did not fit correctly, but since I liked the shoes, I tried to resolve the problem on my own. I bought multiple pairs of insoles to try to correct the problem, but none of them worked. I also took the shoes to a shoe repair shop to see if they could let me know what the problem was and to learn how much it would cost to repair. **The owner observed me while I put the shoes on and walked. Based on this, he told me that the shoes did not fit properly because they were "lasted" incorrectly. I asked him how much that would cost to fix, and he told me that it could not be repaired. He encouraged me to reach out to Salvatore Ferragamo directly and request a refund because my problem was caused by a manufacturer defect in the construction of the shoes. **I reached out via email to *****@***.com but did not receive a response. I attached pictures of the shoes, the box that they came in, and a card from Salvatore that was in the box that I received.**These shoes were $***, and I am not a wealthy man, so I cannot afford to spend that amount of money for shoes that I can't wear. Can you help me get a refund? I would be extremely grateful. Thanks in advance.
Giving me a refund for the shoes due to the manufacturer defect.
I bought a black pair of shoes from their website within the same year and was happy with them.
Sent an email to *****@***.com, attached pictures of the shoe, the box, and the card that came in the box.
How GetHuman-aalkoura fixed the problem

We are waiting for GetHuman-aalkoura to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Salvatore Ferragamo's attention and get better help faster. Tap below to get started.
Having Salvatore Ferragamo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-aalkoura fixes it.
This email address isn't valid

Salvatore Ferragamo

Salvatore Shoes
Customer service issue
Reported by GetHuman-aalkoura
Jan 29th, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 66 others
0 customers following this

Timeline

GetHuman-aalkoura started working on this issue
Jan 29th, 2019 7:57pm

Setup Your New Home Easily

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians