I bought a pair of Salvatore Ferragamo shoes four months ago from a third party retaile...

GetHuman-aalkoura's customer service issue with Salvatore Ferragamo from January 2019

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Help with my Salvatore Ferragamo issue
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The issue in GetHuman-aalkoura's own words
Obtain a refund. ... I bought a pair of Salvatore Ferragamo shoes four months ago from a third party retailer. When I received the shoes, they did not fit correctly, but since I liked the shoes, I tried to resolve the problem on my own. I bought multiple pairs of insoles to try to correct the problem, but none of them worked. I also took the shoes to a shoe repair shop to see if they could let me know what the problem was and to learn how much it would cost to repair. **The owner observed me while I put the shoes on and walked. Based on this, he told me that the shoes did not fit properly because they were "lasted" incorrectly. I asked him how much that would cost to fix, and he told me that it could not be repaired. He encouraged me to reach out to Salvatore Ferragamo directly and request a refund because my problem was caused by a manufacturer defect in the construction of the shoes. **I reached out via email to *****@***.com but did not receive a response. I attached pictures of the shoes, the box that they came in, and a card from Salvatore that was in the box that I received.**These shoes were $***, and I am not a wealthy man, so I cannot afford to spend that amount of money for shoes that I can't wear. Can you help me get a refund? I would be extremely grateful. Thanks in advance.
Giving me a refund for the shoes due to the manufacturer defect.
I bought a black pair of shoes from their website within the same year and was happy with them.
Sent an email to *****@***.com, attached pictures of the shoe, the box, and the card that came in the box.
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Salvatore Ferragamo

Salvatore Shoes
Customer service issue
Reported by GetHuman-aalkoura
Jan 29th, 2019 - 4 years ago
Not resolved
Seen by 46 customers so far
Similar issue to 66 others
0 customers following this


GetHuman-aalkoura started working on this issue
Jan 29th, 2019 7:57pm

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