Boot broke open in normal everyday use

GetHuman-lukehiot's customer service issue with Salomon Sports from April 2019

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Help with my Salomon Sports issue
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The issue in GetHuman-lukehiot's own words
Was hiking in the woods ... Hi-*I purchased the Salomon quest *D GTX boots about * months ago. This will be my third pair of them and I absolutely love the boots. The only problem is the right boot has a hole that opened up on the outside of the foot below where the laces attatch. I didn’t wear them very much through the winter. *I would be happy to send pictures if you need. Is there any way I can make use of the warranty? I have proof of purchase and pictures. Thanks!
My foot constantly gets wet now
Anything really, new pair of boots, store credit, fix them. However is easiest
I have been purchasing these boots for several years now and would like to continue wearing them. Am also thinking of getting the lighter weight quest boots in addition
No. Wanted to contact Salomon about the warranty before I did anything
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Salomon Sports

Quest *D GTX boot
Customer service issue
Reported by GetHuman-lukehiot
Apr 9th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 56 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-lukehiot started working on this issue
Apr 9th, 2019 11:36pm
GetHuman-lukehiot indicated the issue is not fixed yet.
Apr 10th, 2019 12:00pm
GetHuman-lukehiot indicated the issue is not fixed yet.
Apr 10th, 2019 12:00pm
GetHuman-lukehiot indicated the issue is not fixed yet.
Apr 11th, 2019 12:23am
GetHuman-lukehiot indicated the issue is not fixed yet.
Apr 11th, 2019 12:24am

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