I purchased a pair Salomon Quest *D * GTX hiking boots last summer. I have had some me...

GetHuman1335924's customer service issue with Salomon Sports from October 2018

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The issue in GetHuman1335924's own words
I purchased a pair Salomon Quest *D * GTX hiking boots last summer. I have had some medical issues and have not worn or used the boots much at all. The sole tread is like new but is already separating and the right boot has developed a squeak that is so annoying you could not take a hike in them. It is my understanding this product is warranted for two years under normal use and mine have not seen near the normal use for a pair of hiking boots. Literally less that ** miles on these boots. I would like them replaced given the substantial price paid for a product expected to perform and last far longer than these have without even being used on a single hike or backpacking trip. Only worn around the home or out to the store. Hopefully Salomon will stand behind their product or I will be back to my trusty Asolo's which I have worn for * plus years on many backpacking and hiking trips with zero issues. Only reason I retire a pair of Asolo boots is the tread is completely worn out. The rest of the boot will still be in good working order.**Thank you

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Salomon Sports

Customer service issue
Reported by GetHuman1335924
Oct 12th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 12 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman1335924 started working on this issue
Oct 12th, 2018 11:56pm
GetHuman1335924 indicated the issue is not fixed yet.
Oct 15th, 2018 3:46am

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