I received my mattress today which my sister Lucille Finn bought for me.. order...

GetHuman5309634's customer service issue with Saatva Mattress from September 2020

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The issue in GetHuman5309634's own words
I received my mattress today which my sister Lucille Finn bought for me.. order * ***********. *One man brought it in, and he leaned it over my * poster foot board and it tore the lining away from the box spring. I can’t have it hanging like that under my bed..can you replace it? I told him he ripped it he just said to call the company..*Also, my bed has a tag that says it’s a slim luxury firm, yet the receipt I just got says it’s a Flagship Luxury firm. Is this the same? *You can either call my sister who purchased this for me, at ***-***-****. Or you can call me, the recipient of the mattress and box spring at ***-***-****.*My name is Lorraine Pagnotta *EMail: L*****@***.com*Email: *****@***.com*Looking forward to a response.. *thank you..*Lorraine Pagnotta

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Saatva Mattress

Customer service issue
Reported by GetHuman5309634
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 8 others
0 customers following this

Timeline

GetHuman5309634 started working on this issue
Sep 28th, 2020 7:40pm