I just posted my issue on the Ruby Tuesdays in Marianna Facebook page. I will copy it a...
GetHuman1034807's customer service issue with Ruby Tuesday from August 2018
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The issue in GetHuman1034807's own words
I just posted my issue on the Ruby Tuesdays in Marianna Facebook page. I will copy it and paste it into this format so that you can view what transpired last night at this location. So I feel the need to piggyback on this comment as I was the other person in this party. When you are going out to eat the expectations are that you are going to enjoy a meal and have table services that you are paying for. My other half suggested going here due to a promotion. This could have been a good experience. Again, "could have been." So our server had no idea about the promotion. My other half had an email that clearly stated "$*.** *oz sirloin and two sides NO COUPON NECESSARY" and our server then is interrogating me about signing up now and I must show this email to her and she must show this to her manager NOW! Last time I checked, I am the customer and I am not the one who needs to respond to being told what to do. Then after we waited ** minutes to get our drinks our server and her manager have a conversation right next to our table about me signing up for this promotion and how this will "get them in here." So, then we have our drinks and food and the server asks my other half if he would like a drink and I get asked nothing. Then she brings out his drink and she has the check and decides to wrap it up by placing our check on the table. I still wanted another drink. I was asked nothing. It was like I was invisible. We asked the manager who was bussing tables what time the restaurant closed and she said **p and it was ***p at this point. I said that I wasn't done and I wanted another drink, but since the night had gone the way it had that I will be going elsewhere. Then "after" I said this, she asked if I wanted anything else. At this point I was just done with the whole experience. Then to add more fuel to what just happened the manager starts hustling us about donations for "No Child Shall Go Hungry" and asking us if our server mentioned this to us. What was next? Shall I verify for the manager if the side work was being done too? Or how about cross contamination protocols? Or how about asking for ID's for alcohol purchases? This isn't my job to do yours. How about you as the manager doing table visits and ensuring that YOUR customers are enjoying their visit and if not correcting the issue? And at no point after the demand to sign up for their email and show what was a promotional ad and not a coupon were we ever asked to show this to the manager. Just what a debacle. So after leaving Ruby Tuesdays and my other half spending roughly $**, we went to another local place named Bistro Palms and had an awesome time with great service. I personally spent $** and I tipped **% because it was a great evening with personalized service and an all around good time at Bistro Palms. Talk to anyone in the service industry and they will tell you that a customer who recognizes good service and reflects that in the gratuity is worth their weight in gold. Take care of me and I will take care of you. The pen is mightier than the sword when it comes to the gratuity line. Ruby Tuesdays, do you realize that your customers are your bread and butter?
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