I stayed in Rodeway Inn in Clarksville Tennessee and had a good stay until it came to t...

GetHuman4500192's Overcharge/Strange charge issue with Rodeway Inn from March 2020

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Before contacting them, items GetHuman4500192 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman4500192's own words
I stayed in Rodeway Inn in Clarksville Tennessee and had a good stay until it came to the charges. I received an additional charge of $*** for a “supposedly missing blanket”....when I called to dispute the charge the front desk attendant got really disrespectful stating that we wouldn’t receive the refund of the additional charge until the blanket was returned...this blanket mind you was covered in cigarette burns even though my stay occurred in a nonsmoking room! I calmly responded that we didn’t take the blanket and that it was turned in the previous morning because my son got sick on it, in which he responded with No! You took the blanket and you will NOT receive money back until it’s returned, I then restated that we didn’t have it so we wouldn’t be able to turn it back in. He then yelled well I guess you won’t get your money back! Then he hung up the phone without warning. This employee we very disrespectful and wouldn’t listen to reason. I am currently an Active Duty soldier that was spending time with family and had the whole experience smashed by one disrespectful man! I would like to see this man be reprimanded, an apology and a return of the false charge!

GetHuman4500192 did not yet indicate what Rodeway Inn should do to make this right.

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Rodeway Inn

Overcharge/Strange charge issue
Reported by GetHuman4500192
Mar 20th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 3 others
0 customers following this

Timeline

GetHuman4500192 started working on this issue
Mar 20th, 2020 9:13pm
GetHuman4500192 indicated the issue is not fixed yet.
Mar 24th, 2020 1:23am

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