I need my batteries replaced!

GetHuman-neilfarm's customer service issue with Ridgid Tool Company from October 2019

Help with my Ridgid Tool Company issue
The issue in GetHuman-neilfarm's own words
Get my batteries replaced by lifetime warranty ... I recently tried to get my Ridgid ** volt batteries replaced under the lifetime warranty, called the ***-***-**** number, talked to a customer service representative, was told that my batteries were not covered under warranty . What happened, was in about ****, I had my three batteries replaced at a authorized Ridgid service center in Saginaw Michigan. They ordered me * new batteries, when they came in I picked them up and ask if I had to do anything with the new batteries and was told no, they said your all set. Now the service representative tells me that because I didn't register the replacement batteries that they are not covered under the life time warranty, even though I was told by your authorized repair center that I didn't have to ??? I ask to talk to a manager, not available, so I left a voice mail, but nobody cared enough to call me back. Sent a email to another customer service place online , nobody cared enough to get back to me ! So here I go again, really frustrated! I love my Ridgid tools and have for years, but I'm at the end of the road ! The representative looked my registration up by this phone number and address ****-***-**** , **** N Oak Rd. Wheeler Michigan ***** *Running out of options! Thanks, Neil
I was told I didn't need to register my replacement batteries
* new batteries
** years *
Talked to costumer service representative
How GetHuman-neilfarm fixed the problem

We are waiting for GetHuman-neilfarm to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ridgid Tool Company's attention and get better help faster. Tap below to get started.
Having Ridgid Tool Company issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ridgid Tool Company

** volt cordless tools
Customer service issue
Reported by GetHuman-neilfarm
Oct 17th, 2019 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 109 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address

Timeline

GetHuman-neilfarm started working on this issue
Oct 17th, 2019 1:54am
GetHuman-neilfarm indicated the issue is not fixed yet.
Oct 17th, 2019 1:58am
GetHuman-neilfarm indicated the issue is not fixed yet.
Oct 17th, 2019 1:58am
GetHuman-neilfarm indicated the issue is not fixed yet.
Oct 17th, 2019 1:58am
GetHuman-neilfarm indicated the issue is not fixed yet.
Oct 17th, 2019 1:58am
GetHuman-neilfarm confirmed the issue is fixed. Hooray!
Oct 21st, 2019 2:01am
GetHuman-neilfarm confirmed the issue is fixed. Hooray!
Oct 23rd, 2019 2:42am