Get my batteries replaced by lifetime warranty ... I recently tried to get my Ridgid ** volt batteries replaced under the lifetime warranty, called the ***-***-**** number, talked to a customer service representative, was told that my batteries were not covered under warranty . What happened, was in about ****, I had my three batteries replaced at a authorized Ridgid service center in Saginaw Michigan. They ordered me * new batteries, when they came in I picked them up and ask if I had to do anything with the new batteries and was told no, they said your all set. Now the service representative tells me that because I didn't register the replacement batteries that they are not covered under the life time warranty, even though I was told by your authorized repair center that I didn't have to ??? I ask to talk to a manager, not available, so I left a voice mail, but nobody cared enough to call me back. Sent a email to another customer service place online , nobody cared enough to get back to me ! So here I go again, really frustrated! I love my Ridgid tools and have for years, but I'm at the end of the road ! The representative looked my registration up by this phone number and address ****-***-**** , **** N Oak Rd. Wheeler Michigan ***** *Running out of options! Thanks, Neil
I was told I didn't need to register my replacement batteries
* new batteries
** years *
Talked to costumer service representative