Thank you...I have *-$** coupons sent to me by Revlon*E.Arden valid until *******, in e...

GetHuman-mavissa's customer service issue with Revlon from May 2020

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The issue in GetHuman-mavissa's own words
Thank you...I have *-$** coupons sent to me by Revlon*E.Arden valid until *******, in exchange for * cuticle scissors I sent to have sharpened. I was unaware that this service was no longer available. I am truly having difficulty trying to use them since all the Mall's are closed and the shelves are bare. I can only purchase Revlon products. I would like to know if the coupons can be exchanged for $* coupons instead or renew the ones I have for new ones valid for * more months until the shops*malls open? I am ** yrs, retired, limited income. Can you help me?

GetHuman-mavissa did not yet indicate what Revlon should do to make this right.

My mother and I have been a loyal Revlon customers. My mom with the face creams and I with the cuticle scissors, I so adore, have been in my life since ****, I maintained them sharp and honed by sending them into Revlon and having them "renewed" for $* each. Since I had * pairs, I would send them all in at once, except for one, and have them worked on. I would keep them for years until I was down to my last sharp one and mailed the others in for sharpening. Come to find out in ****, that this excellent service was no longer available. The replacement scissors I was sent, were not of the same quality stainless steel nor did they have the "arrow point" needed for my needs. I returned them and, well, here we are.*I am very pleased with the Revlon's Customer Service rep, Mary Mitchell.
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Revlon

Customer service issue
Reported by GetHuman-mavissa
May 26th, 2020 - a year ago
Fixed
Seen by 9 customers so far
Similar issue to 54 others
0 customers following this
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Timeline

GetHuman-mavissa started working on this issue
May 26th, 2020 8:14pm
GetHuman-mavissa confirmed the issue is fixed. Hooray!
May 27th, 2020 6:04pm
GetHuman-mavissa confirmed the issue is fixed. Hooray!
May 27th, 2020 6:26pm

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