I am not expecting any further action by Republic Wireless,

GetHuman996522's customer service issue with Republic Wireless from August 2018

Help with my Republic Wireless issue
The issue in GetHuman996522's own words
Use the rear camera. ... I just received a replacement Moto e* Plus cell phone late yesterday. My original phone's rear camera didn't work. The phone was still under warranty. My replacement phone, unfortunately, has the same exact camera problem. Except for the camera issue, I really like this phone. Since I don't use the camera often, it is not worth the effort for me to have to go through yet another try at replacing the phone and I really don't have the time to spend on it. I am writing mainly to bring this Motorola rear camera issue to your attention since this is the *nd time this has happened. You may already be dealing with them on this, but just in case, I thought I should inform you so that future repeats of this issue can be prevented for any new Republic Wireless customers. I know this is not a Republic Wireless issue. In fact, I have been very impressed with every person I have dealt with in your company as I went through the return*replacement process for my original phone and I sincerely appreciate that. I also like the Republic Wireless service as a whole. The ticket ID * for this was *******. I have gone ahead and shipped the original phone back to you via FedEx (today) using the return label you sent me. RMA: RA-***--*******-*****, Tracking ******** ********. No response required. Thank you for your time and attention to this. Randy Miller
This was the replacement phone and it had the same exact problem*issue. Everything is dark.
I don't need anything more for myself. Hoping that by informing you of this issue that you can work with Motorola to prevent this same issue from future recurrences, saving both you and your customers from future inconveniences.
I am just a recent customer (since June). My dealings with all the Republic Wireless folks has been great. My expectation would be to at least receive a replacement phone that fully worked for the money I paid.
Worked with Republic Wireless Customer Help to troubleshoot. As a result it was determined that the phone had a faulty camera.
I have an issue with Republic Wireless too
How GetHuman996522 fixed the problem
Problem was not really fixed. Read entire text. Thank you.
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Republic Wireless

Moto e* Plus
Customer service issue
Reported by GetHuman996522
Aug 15th, 2018 - a yr ago
I have an issue with Republic Wireless too
Fixed
GetHuman996522 shared how to fix
Seen by 19 customers so far
Similar issue to 210 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman996522 started working on this issue
Aug 15th, 2018 8:39pm
GetHuman996522 indicated the issue is not fixed yet.
Aug 15th, 2018 11:32pm
GetHuman996522 indicated the issue is not fixed yet.
Aug 15th, 2018 11:34pm
GetHuman996522 indicated the issue is not fixed yet.
Aug 15th, 2018 11:34pm
GetHuman996522 indicated the issue is not fixed yet.
Aug 15th, 2018 11:34pm
GetHuman996522 indicated the issue is not fixed yet.
Aug 15th, 2018 11:35pm
GetHuman996522 indicated the issue is not fixed yet.
Aug 15th, 2018 11:36pm
GetHuman996522 indicated the issue is not fixed yet.
Aug 15th, 2018 11:38pm
GetHuman996522 indicated the issue is not fixed yet.
Aug 15th, 2018 11:38pm
GetHuman996522 confirmed the issue is fixed. Hooray!
Aug 15th, 2018 11:38pm
GetHuman996522 confirmed the issue is fixed. Hooray!
Aug 15th, 2018 11:38pm