The website for Rentalcars.com booked two (*) identical reservations in error...
GetHuman-bfsone's Cancel a Reservation issue with Rentalcars.com from November 2019
Help with my Rentalcars.com issue
The issue in GetHuman-bfsone's own words
The website for Rentalcars.com booked two (*) identical reservations in error (********** & *********) . There was a credit card keying issuing and appeared the *st reservation did not go through so went back to prior page to re-enter it, then it took it the *nd try. Although I found out it booked two (*) identical reservations on Rentalcars.com thru Priceline. Priceline does not show the rentals on their system so they could not cancel them. Thrifty advised Priceline needs to cancel them & they Thrifty shows the rentals as well. Priceline just advised for us to contact Rentalcars.com & advise Priceline does not show these rentals in their system & Rentalcars.com should resolve this issue. We are requesting to cancel both these reservations since no one can cancel just one or even see the reservations to cancel. Please email a resolution to this issue and*or confirm the cancellation & we'll use a more reliable rental car source. Please advise and*or confirm solution and if not solved, this email is notice to cancel both reservations & sending me an confirmation of same. Thanks,* John Weeks **********
GetHuman-bfsone did not yet indicate what Rentalcars.com should do to make this right.
I have an issue with Rentalcars.com too
How GetHuman-bfsone fixed the problem
GetHuman has "very poor" service!!! Waited for hours for someone to contact us. Also Rentalcars.com does not have good website* no way to speak to a person & the web "GetHuman" was worthless! May never us this service again* spent over * * hours trying to resolve to eventually cancel both reservations. Went direct to the rental car's company site vs. using a rental search company like "Rentalcars.com". Much safer for direct booking for rental car, easier to communicate with them & have a "phone number" to speak to someone.
Please help with my Rentalcars.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Rentalcars.com customer problems.
GetHuman-bfsone confirmed the issue is fixed. Hooray!
Nov 25th, 2019 12:05am
Paying Too Much for Internet?
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.