Rentalcars.com Customer Service Issues

I had reserved a car pickup through rentalcars.com for Payless after facing serious car trouble before a trip. Our reservation was set for 6 pm, and we arrived shortly after expecting our car to be ready. Unfortunately, they informed us that they had no vehicles available. After waiting an additional 45 minutes, we discovered we could only pay with a major credit card, not a debit card. Without any other options, we had to cancel our reservation, causing us to miss our event. Now, I am unable to reach rentalcars.com to get a refund for the insurance we had purchased. The lack of contact information on their site and the unresponsive phone number is extremely frustrating. I plan to report this issue to the BBB because the site promised free cancellation, yet I was left with no choice but to cancel.

Good day, I am extremely disappointed with my recent experience renting a vehicle in Cape Town through rentalcars.com. I had bookings with reference numbers [redacted]47 and [redacted]05 but encountered a frustrating situation at King Shaka International Airport. Despite prior discussions and confirmation of my bookings, I was informed upon arrival that my bank card was not accepted due to the name discrepancy, resulting in the forfeiture of my payment and refusal of the vehicle. The lack of assistance and the unapologetic attitude of the staff were shocking. I respectfully request a refund or a partial refund of the full payment made. Please find my banking details below: R. Jenkins ABSA Account Account No. [redacted] I sincerely hope for your prompt attention to this matter. Kind Regards, Ronald Jenkins

I rented a car from your company, making a full payment on August 8th for a rental period from September 5th to September 21st, [redacted], for pick up and drop off at Porto Airport in Portugal. Surprisingly, I was charged again by Sixth Car Rental on September 25th for the same booking. I can provide Booking #[redacted]09 for reference. I am due a refund of $[redacted].22 and would like it processed promptly. I have been a loyal customer and have never encountered such a situation before. I hope this matter can be resolved swiftly so that I can continue using your services without hesitation. Thank you. Sincerely, AR.

Subject: Rental Payment Dispute I received an invoice from Hertz that contradicts my understanding of the car rental I arranged through CarRentals.com in August. I had requested a Kia Ceed from Hertz at Edinburgh Airport on August 21st, but upon arrival, I was informed it was not available. After a long wait, I accepted an upgrade to a Vauxhall Crossland without being notified that it was a Hertz-only rental, not via CarRentals.com. I have paid Hertz CAD [redacted].23 and also paid CarRentals.com CAD [redacted].77 on my VISA, effectively double-paying for the same rental. I would appreciate your assistance in resolving this issue. The Hertz Agreement number is [redacted]36, and my Reservation ID with CarRentals.com is J[redacted]1F2. Thank you, C. D. from Ottawa, Canada

Upon booking, I was charged $85.57 with additional fees of $[redacted].38 for one-way drop-off and $15.00 for an extra driver, totaling $[redacted].95 as per my confirmation number [redacted]62. However, when I arrived in Guayaquil, Budget counter personnel insisted on a total charge of $[redacted].50. Despite showing them my printed confirmation, I faced language barriers and had to pay the increased amount. I hope to dispute this overcharge after my trip. Unfortunately, I had no choice but to pay at that moment, as walking was not a feasible alternative. I can share my confirmation page and the charge receipts if necessary.

Hello, I recently discovered that the main driver listed on my car rental reservation is myself, even though I do not have the necessary debit card under my name for Locauto. I would like to update the main driver to my girlfriend, Kim M., as she has the required Visa card. However, I encountered difficulties on your website as it prompts me to make a new reservation, but the desired car and Locauto are fully booked. My reservation number is [redacted]15. I kindly request assistance in changing the details on my reservation. Thank you, Dejan V.

I am unable to pick up the car because of a local rule regarding my driver's license. I have been a loyal customer of RentalCar.com, using my U.S. driver's license for road trips in [redacted], [redacted], [redacted], [redacted], and [redacted]. However, this time the supplier is requesting an International Driving Permit which is a new requirement for me. My driver's license is in English and my native language, and I even have a translation of it with me. I'm concerned about what will happen to the rental agreement and if I will still be charged all fees due to this issue. Thank you, and I look forward to your response.

Good morning, I am extremely disappointed with the service I have received. No one has assisted me yet. I booked and paid for a car rental online for my trip to Limpopo, but Hertz could not assist me due to my low ITC score, which was never disclosed to me until I arrived from Pretoria and found myself stranded. I attempted to contact rentalcars.com all weekend using the provided number, but no one answered, and emails were not promptly replied to. I asked for your contact number and was only provided with the international one, and no one has reached out to me until now.

Hello, I’m Lara H. and I made reservation number [redacted]99 online through rentalcars. Unfortunately, there was an unexpected situation at Thrifty at SLC airport. Upon arrival, the receptionist informed me that no cars were available for the next 4 hours. I contacted rentalcars.com and spoke with Stephen, who was very helpful. After verifying the situation, Stephen advised me to rent a similar car from a different company and assured me that rentalcars.com would reimburse me for the price difference. I rented a car from Enterprise in the same car group and have attached the rental information for your reference. I am eagerly awaiting the reimbursement. Please let me know if you require any additional information. Thank you, Lara H.

We initially rented a car for 1 month (August 8, [redacted] - September 6, [redacted]) from Hertz via Rentalcars.com for US$1,[redacted].39. We paid in advance through PLN*RentalCars for 4 weeks and full insurance coverage. Unfortunately, we had to return to Los Angeles a week early. We returned the car on Saturday, August 31, [redacted], at Hertz Rental Car Return at Rome’s Fiumicino Airport. The attached receipt given to us on August 31, [redacted], confirms this. The Hertz staff assured us that we would not be charged for the last week (September 1st - 6th) as we returned the car on August 31st. However, our August credit card statement shows a charge of US$1,[redacted].39 for the full 4 weeks, even though we only used the car for 3 weeks (August 6 - August 31, [redacted]) when returning a week early. Furthermore, an additional charge of $[redacted].34 from Hertz Italino on August 31, [redacted] was also noted. Despite this, we have not yet received any reimbursement from Hertz or Rentalcars.com. Kindly provide a reimbursement check or credit to our credit card promptly.

I was charged for a car rental I did not use on September 27th. While attempting to rent, I received a message stating that my card was rejected. I did not receive any confirmation via email. I then rented from a different agency. Rentalcar.com withdrew $[redacted].99 from my bank account with the designation number [redacted]700GBGB. I'm requesting a refund for this amount promptly.

Hello, my name is Jose D. Garcia. I had reserved a van for the week of October 6-13 to pick up at Orlando Airport. Upon arrival on 10/6/19, due to plane mechanical problems, my family and I reached Orlando Airport late, after 4:00 PM. After a delay in finding a missing bag and waiting for the shuttle to Green Motion for about 30 minutes, we finally arrived at the Green Motion location around 5:40 PM. Upon arrival, we waited for assistance as the desk was empty. Eventually, a staff member named JoAnn arrived and informed us we were late and could not get the van but would still be charged. This was frustrating as our delay was beyond our control. We were provided a shuttle back to the airport to rent from another vendor. Following this, we contacted Rentalcars.com, spoke with Linda, and were advised to file a complaint and request a refund. I seek guidance on the next steps to obtain my refund. Thank you, Jose D. Garcia.

In my September credit card statement, there are two charges for car rental, but I only rented a car once during that time. I had to cancel and rebook my reservation for a week earlier, supported by the cancellation confirmation I received. I picked up the car at PHX on September 29 and returned it a day early on October 3. The two disputed charges from my card statement are on 9/20/[redacted] for $[redacted].42 and on 9/25/[redacted] for $[redacted].86. I find these charges puzzling as I had the car from 9/29 to 10/3, with Sixt indicating a refund for the early return. I have been unable to reach the phone number listed on my statement. Please investigate this matter and adjust the incorrect charge on my credit card. Thank you. - B.J.

Hi there! We encountered an issue with our rental reservation through rentalcars with Centuria. The rental price seemed reasonable, and we were unsure about the insurance. When we arrived to pick up the car, the staff recommended insurance without disclosing the price. After paying, we realized the insurance cost was significantly higher than expected. We tried to cancel, but were told it was impossible. After contacting rentalcars, they suggested resolving the matter with Centuria or filing for a refund. We'd like a refund of [redacted] euro for the insurance, as we feel the price discrepancy was unfair.

On the 24th of September, I arrived at Easirent to pick up a car I had booked through Rentalcar. I was informed that I needed a voucher from Rentalcars, which I didn't receive as I couldn't access my email while in Scotland. Despite showing my driving license and credit card, I was also asked for a passport, which I didn't have with me. The staff at Easirent were unprofessional, insisting I purchase insurance or be unable to rent the car. Feeling pressured, I had to accept the unfair option to avoid being without transportation for a funeral. This experience, combined with my terminal illness, caused immense physical and mental stress during my final visit to my family in Scotland. The unexpected costs totaled [redacted].90 GBP for a [redacted] GBP rental, making it a nightmare that will take time to recover from financially.

Regarding Booking Reference [redacted]33, I noticed that the full rental amount has been deducted from my bank account three months before my booking starts. This appears to be in violation of consumer protection laws. I have been attempting to cancel my booking for over a month without success. Please resolve this matter promptly. Reputable companies typically do not impose charges when cancellations are made well in advance. Thank you. Nick

Hello, I have a reservation [redacted] for a Toyota Yaris from 10/31/[redacted] to 11/25/[redacted] at Casablanca Mohamed V Airport. Due to my cancelled flight, I am currently arranging a new flight and hotel stay. I will update you with the new flight details. I confirm my reservation and will pick up the car upon my arrival. Please confirm receipt of this email. Thanks, Mahjoub El G. Email: [redacted]

I made a reservation for a Toyota Yaris but did not receive an email with the rental details. Upon arriving at Mohamed V airport in Casablanca on November 1, I couldn't find Rentalcars’ office at the airport. Eventually, I discovered that the office was located a few kilometers away in an industrial zone. After a cab ride and some searching, I found the office. The attendant informed me of penalties and a $2,[redacted] deposit, which I was unaware of. I found these conditions unacceptable and refused to take the car. I am requesting a full refund of the amount charged to my BBVA credit card due to these unforeseen and discriminatory stipulations. Thank you. - Mahjoub ELGHORFI

I received an email denying my refund request for a reservation issue. The reference number used was [redacted]33. It has been difficult to reach you as your website does not recognize the reference numbers, and I couldn't find a contact number. I encountered issues while trying to make a reservation for my Nov 7-10 trip. After multiple failed attempts due to website freezing, I eventually gave up after an hour. Dollar Rental Cars had no record of my reservation after my several calls. I ended up renting a car through another agency as I never received a confirmation email from you. I am requesting a full refund of the $57 charges incurred. Thank you.

Booking Number: [redacted]19 Hello, I recently picked up my rental car from Dollar, but I noticed that the return date in the system is set for November 29th instead of the 30th. I spoke to the staff at the Dollar office, and they assured me they would adjust it when I return the car on the correct day. They mentioned that the rate for the additional day would be the same as my initial 15-day rate. However, I am concerned they might charge me the USA rate of around $80, rather than your UK rate of around £28. I would appreciate it if you could ensure I am only charged the UK rate. I'm counting on your help since I can't print out email responses. Thank you for your assistance. Best regards, Chris R.