We heard from Rentalcars saying that they honored the full protection insurance and we will be getting a full refund soon. I will have to contact Easirent about the treatment I received.t

GetHuman3788821's customer service issue with Rentalcars.com from October 2019

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The issue in GetHuman3788821's own words
On the **th of Sept, we arrived to pick up a car at Easirent that we booked through Rentalcar. We were informed that we were supposed to have received a voucher from Rentalcars before picking the car up. We did not receive this voucher because we didn't have access to our email while in Scotland. I produced my valid driving licence and valid credit card. I was asked for a passport which I also didn't have because I did not know it would be required.*The attitude I received at the Easirent office was unprofessional*I was told that I had to take out insurance or I could not get a car.*When I protested this I was told to take it or leave it and good luck getting my money back from Rental car for the hire and the insurance I already paid.*I felt that I had to take this unfair option or be without a car I needed for a funeral.*I have Terminal Bone Cancer and the Physical and Mental stress spoiled my last visit to my Family in Scotland. *This car cost us:*Rentalcar:* *** GBP***.** GBP for full Insurance*Easirent:**** GBP insurance forced to take. **** GBP for Tyre damage**In total ***.** GBP for a *** GBP Rental. It was an terrible nightmare which I will have for a while trying to pay this off.

GetHuman3788821 did not yet indicate what Rentalcars.com should do to make this right.

New. I expected to be treated with respect.
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Rentalcars.com

Customer service issue
Reported by GetHuman3788821
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 3535 others
0 customers following this

Timeline

GetHuman3788821 started working on this issue
Oct 18th, 2019 3:49pm
GetHuman3788821 indicated the issue is not fixed yet.
Oct 22nd, 2019 10:52pm
GetHuman3788821 indicated the issue is not fixed yet.
Oct 23rd, 2019 1:10pm
GetHuman3788821 indicated the issue is not fixed yet.
Oct 23rd, 2019 1:20pm
GetHuman3788821 indicated the issue is not fixed yet.
Oct 23rd, 2019 1:22pm
GetHuman3788821 indicated the issue is not fixed yet.
Oct 23rd, 2019 1:31pm
GetHuman3788821 indicated the issue is not fixed yet.
Oct 23rd, 2019 10:58pm

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