Rentalcars.com,**I require immediate assistance with confirming cancellation of my rent...

Rentalcars.com,**I require immediate assistance with confirming cancellation of my rental car reservation and processing refund of my prepaid car reservation and collision damage coverage. Please forward this message to the appropriate office for refunds if necessary and copy me on all correspondence.**Details of booking (reference number *********) located below.**Briefly, the reservation was cancelled at the designated Europcar desk just prior to pickup time on Monday, May **th. The reason for cancellation was due to Europcar's disagreement with your stated policy that Collision damage coverage is legitimate insurance. Europcar required that we purchase their insurance to acquire the car, so we cancelled the reservation with Europcar and left.**The Rentalcars.com website will not allow for cancelling this reservation in your records and will not allow for chatting with an agent. Therefore, I require that you confirm receipt of this message, acknowledge that this car was cancelled prior to pickup, and process my refund.**Rosalind