I cannot log in to Register.com. I do not know the password and the street is not liked...

GetHuman1280495's customer service issue with Register.com from October 2018

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The issue in GetHuman1280495's own words
I was trying to log in to change the A record but was unable to ... I cannot log in to Register.com. I do not know the password and the street is not liked. When I entered the domain name as an alternative I was informed that the domain was not registered with Register.com. When I did a look up on the domain Registrar.com was listed as the registrar. The domain is airportparkingmanchester.net*There is a major problem however, because I do not know the name of the person who originally registered the domain nor can I access the email address you were originally given.*I do not want to move the domain but I have been asked to point the A record to Heart Internet. The Heart Hosting site has already been set up.*Please note that Heart hosted the website (and your A record pointed to it) in **** and **** but the hosting package was accidentally not renewed and Heart closed the package down, losing all the details (and the website)**I have been asked to try and sort this out but it is proving to be a nightmare since I am missing so much of the security requirements and have no means of getting them.*What makes it worse is that the original owner of the business and the website etc has sold it and (it would seem) has discarded all his records regarding log ins and passwords*If you enter airportparkingmanchester.net it does point to Heart but it display a Heart Message rather than an index page for the business.**I do realise there is probably little you can do to help me but, if you could possibly save this poor person from completely losing the plot I would be eternally grateful.*Apologies for the length of this message*Best wishes*Sue McDonald
I cannot contact them direct without logging in - which I cannot do*They offered me a live chat but when I clicked on it I was informed the server could not be found *There are no UK numbers and phoning the USA would be prohibitively expensive*It appears there is a Spanish number and the stated waiting time is **-** minutes and would cost mega bucks
Contacting me by email on *****@***.com*Permit access to customer services by email without having to log on
The domain has been with Register.com since ****
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Register.com

Domain Record
Customer service issue
Reported by GetHuman1280495
Oct 7th, 2018 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 6 others
0 customers following this
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GetHuman1280495 started working on this issue
Oct 7th, 2018 8:46pm

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