On Saturday September *th, I went to go watch the **:**am showing of IT Chapter * at th...

GetHuman3561870's Complaint issue with Regal Cinemas from September 2019

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The issue in GetHuman3561870's own words
On Saturday September *th, I went to go watch the **:**am showing of IT Chapter * at the Willamette Town Center Regal Cinema. We had purchased our tickets beforehand from the app, and when we got inside were met with an employee. The employee –Clayton- asked me to display an ID before he even knew the movie we were going to watch. While IT Chapter * is rated R, I am ** and look my age so there was no need for the ID check. Next however, he asked to check my purse, something I have never before had to get checked at any Regal Cinema, I complied with this and opened my purse and he began to question me about smaller and middle pockets to check for “weapons and contraband”. We later noticed the same employee was allowing individuals with the same size or larger bags to go ahead to the movies without bag checks. We spoke to a manager about this and while we understand it is a new policy to check bags, he said this is only necessary when the individual looks “suspicious”. I want to know what was suspicious about my purse in particular when others had bags that seemed fine to him. I would appreciate it if I received a reply back as I felt disrespected, and embarrassed to the point of tears from having to have experienced being racially profiled in this situation.*I would like them to acknowledge what happened and how that they actually care and want to make it right.

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Regal Cinemas

Complaint issue
Reported by GetHuman3561870
Sep 9th, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 223 others
0 customers following this

Timeline

GetHuman3561870 started working on this issue
Sep 9th, 2019 10:58pm

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