I'm unable to download mp* videos from youtube since end of May ******I am unable to do...

GetHuman-artbian's Service problem issue with RealNetworks Inc. from June 2020

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The issue in GetHuman-artbian's own words
I'm unable to download mp* videos from youtube since end of May ******I am unable to download videos from you tube, no matter which videos I try to download, no matter what browser I use. This issue has intermittently occured in the past and then I real player fixes it. I have Window ** laptop with all of the latest updates. I use Firefox or Chrome and have the latest versions. I have tried the following * ways to download the videos:***) Paste the url into real player File * open window. Click on mouse hover download button. Downloader windows opens and file fails to download with error msg 'unable to download'***) Click on the real player downloader at the top of the Windows screen. Downloader window opens and searches for video. Search fail with error: "No videos found at that web address'.**I am a paying subscriber and I expect Real player to work when I want it to work. I have tried everything I know to trouble shoot this issue...its very frustrating the amount of time I have spent trying to resolve this issue on my own. I would like someone to reply this ticket or call me to fix the issue. * Avatar**I have tried to download video (mp*) from different web sites like CNN and I still cannot download any videos. You need to bump this up to advanced technical support to resolve this issue. I want to remind you that I was downloading all videos without any problems for the past couple of months before May **, ****. Something happened*changed after May ** to prevent the videos from downloading in the usual way from youtube using Real Player. If this issue is not resolved I may be forced to cancel*discontinue the renewal of my Real Player Plus annual subscription. Why would I want to pay **.***year for a service that doesn't work?**I want someone to contact me as soon possible either through this chat or by calling me at home. My phone* is in my Real player account.**Thank you.*Arthur Bianchini

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RealNetworks Inc.

Service problem issue
Reported by GetHuman-artbian
Jun 8th, 2020 - 4 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 19 others
0 customers following this
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GetHuman-artbian started working on this issue
Jun 8th 8:28pm
GetHuman-artbian shared this issue with others over email
Jun 8th 8:32pm

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