I placed a purchase order through the CPS Oracle system on ******** and included a prom...

GetHuman1639474's customer service issue with Quill.com from November 2018

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The issue in GetHuman1639474's own words
I placed a purchase order through the CPS Oracle system on ******** and included a promo code that was available at that time. A week went by and I did not receive a confirmation email. I faxed in the PO in hopes that someone would contact me about the order. I received a confirmation for my order showing tax added. CPS is tax exempt so, I contacted customer service who said I had to turn in a tax exempt form. I believe this form should already be on file since its the same form for all Chicago Public Schools. I did fax one in as requested. I also asked why the promo code was not showing on the confirmation and was told because it expired on *****. My order was placed on ***** that is how I was able to see the promo code. The customer service person kept insisting that my order was placed on *****. So, she said that I was not able to get the promo item which I think is wrong because the order was placed on time. Customer service seems to have a very unfriendly attitude which makes me not want to purchase from Quill again. PO* ******* order********** Promo code QL*GFT**

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Customer service issue
Reported by GetHuman1639474
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 103 customers so far
Similar issue to 8 others
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GetHuman1639474 started working on this issue
Nov 27th, 2018 7:08pm