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Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-granisj's own words
We checked into the Quality Inn in Lafayette, LA this evening. I went back to the desk to ask for the code or password for internet access. The desk clerk had one customer checking in. She would NLT make eye contact with me nor would she acknowledge my presence. She talked and talked and talked with the other customer. When she gave the other customer the password, I just returned to my room without a word to her. You cannot "fix" this incident. I will always remember being ignored by this rude employee who has zero interpersonal skills. I taught in public schools for decades. It is possible to smile, make eye contact or say, "I'll be with you in a moment" without breaking stride. This woman apparently has not mastered that skill set. We will be in this area and on to Baton Rouge for several days. I will not be spending another night in a Quality Inn or any other choice hotel. You need better employees if you want to keep customers! I expect nothing from you. I am only submitting my email address so that my message will go through. If you choose to ignore it, that is fine, too. I am sending this as a courtesy with no expectations of any outcome INCLUDING your screening your employees any better. My father would say your desk clerk should be back on the farm slopping the hogs and not dealing with your customers!
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