Trying to book through Qantas a Oneworld (Airline alliance Qantas is part of and states...

GetHuman-minipi's customer service issue with Qantas Airlines from September 2021

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The issue in GetHuman-minipi's own words
Trying to book through Qantas a Oneworld (Airline alliance Qantas is part of and states can book through) however the Qatar Airlines component will not book. Qantas booking tries to take you through Heathrow etc to Madrid instead of via Doha and straight to Madrid. This is the obvious Oneworld flight as if you try to book that segment separately it works.*Obviously the Oneworld alliance Qatar Airlines component does not work on line.*If you want Qantas to help they want to charge you **** points per passenger to assist, which is only needed if their system does not work to allow you to do it yourself. Totally inappropriate as I am fully capable of booking online if their system worked.*Cannot contact Qantas by email at all - websites structured that way intentionally.

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Qantas Airlines

Customer service issue
Reported by GetHuman-minipi
Sep 21st, 2021 - a year ago
Not resolved
Seen by 22 customers so far
Similar issue to 307 others
0 customers following this

Timeline

GetHuman-minipi started working on this issue
Sep 21st, 2021 10:26pm