Q Link Wireless Customer Service Issues

I have been trying to update my address, but every time I attempt it, I get kicked out without any changes being made. Despite sending multiple emails, I only receive an automated response promising future contact that hasn't materialized. Also, I once waited on hold for 67 minutes with no callback. The website is incredibly frustrating, requiring at least 16 attempts just to reach this page. This lack of functionality is nonsensical. To prevent service disruptions, kindly send an application to my email for support assistance. Thank you.

I purchased a SIM card initially to use with my own phone, but unfortunately, I lost it shortly after it arrived. I attempted to request another SIM card but encountered difficulties in the process. Ultimately, I decided to buy a Qlink phone instead. When the Qlink phone was delivered, it initially did not include a SIM card, but it arrived separately the following day. Upon turning on the phone, I was met with a white screen and some talk back options. The SIM card ([redacted][redacted]33) has not been functional, evident from my lack of usage. Despite my intention to transfer my number to Qlink, I seem to have been assigned a different number ([redacted]). I urgently need assistance as I am currently enrolled in online classes and also dealing with identity verification issues with the IRS. Your prompt help in resolving this matter would be greatly appreciated.

I recently switched to Q Link and have been facing issues with transferring my phone number and getting through to a live representative. I attempted to port my number [redacted] to Q Link, but it failed due to an incorrect pin or password. After contacting my previous provider, I was informed that the number had indeed ported out. Q Link suggested getting a new SIM card, and upon receiving it with the ported number, I was to call and activate my service. Currently, I have multiple enrollment IDs and have added data to the number twice through the Q Link my account page, with a screenshot showing the number and a confirmation purchase/invoice number. I am seeking a resolution to this issue promptly as this number is important to me. Apologies for the mix-up, and any assistance is greatly appreciated. Regards, T. Stark

On March 23rd, I updated my shipping address per Q Link's request to receive my 5G Phone & SIM Card Bundle. Despite repeated address updates, emails to support, and phone calls, my shipment is still pending after 25 days. I have not received tracking information or the bundle. My current phone’s functionality is compromised without the new materials. When can I expect the bundle to arrive? Sincerely, Jacinda J. Enrollment ID: [redacted]12 Phone: [redacted] Address: [redacted] Topaz St, Las Vegas, NV 89[redacted]

My assigned phone number is [redacted]. I'm Michael Danekas, reachable at davidmichaelarthur[at]yahoo.com. It took over two weeks to set up the phone number and install the SIM card. I've confirmed activation but need assurance that my phone is correctly registered in your system. I faced long hold times and language barriers when seeking assistance. I have two of your phones and paid over $70, which I would like refunded. I only seek to ensure everything is in order and appreciate your attention to this matter. Thank you for understanding the importance of this to me. Michael Danekas, 4/18/[redacted].

Dear Sirs, I am experiencing an issue and have been trying to address it despite facing language barriers, which has been quite frustrating. Recently, Q Link replaced my phone, but I prefer to keep my old one. The problem lies with the old phone having an outdated Sprint SIM card, resulting in an "invalid SIM" message when I tried to switch cards between the old and new phones. It seems the old phone may not be registered anymore, even though it is compatible with your system. The SIM card seems to be Sprint-powered, whereas my phone number does not display on the old phone. The MEID number for the old phone is [redacted], and the SIM card number is [redacted]. I have been on hold for an unreasonable amount of time when calling for support, and the language barrier makes it challenging to convey and resolve the issue effectively. Despite receiving an activation code, it does not help if the old phone is not registered with a number. I appreciate any assistance you can provide in resolving this matter promptly. Sincerely, Delila D. [redacted] [redacted]

I recently went through the process to obtain a new upgraded 5G SIM card a few weeks ago. Unfortunately, my roommate has the only key to the mailbox and has not been giving me my mail. Now my phone only works if I have Wi-Fi, and my device's screen is cracked with only the bottom half functioning. They are asking for $[redacted] to replace it, which I am trying to come up with despite already being in debt. The Q Link app is saying the number associated with my account doesn't exist, even though I've had it for six months. I recently lost my mother, and now more than ever, I need my phone to handle funeral arrangements and communicate with others. I don't have much money, but I need a working smartphone since I no longer have a computer. Please contact me at [redacted] as my phone is currently useless until this issue is resolved promptly.

I'm experiencing issues with the SIM card after transferring my number. I followed all the necessary steps, but I keep getting an invalid SIM card error. This situation has caused me significant stress as I lost my job and now face eviction. Despite already having paid for service until next month, the new SIM card provided does not work in my phone. I've spent four hours troubleshooting to no avail. Unfortunately, I can only reach out through this message due to not having an active phone. The impact of this phone service problem on top of recent personal tragedies has overwhelmed me. I hope for a resolution soon.

I registered for a 5G upgrade for my Q-link phone in March [redacted] on the Q-link website, but have not received my phone or SIM card. After contacting customer service and technical support without success, my phone is now inactive and I can't make calls. I've tried contacting Q-link multiple times through live chat and support, but nothing has been resolved. As a 69-year-old cancer survivor with COPD, seizures, and diabetes, I rely on my phone for important medical calls and appointments. I urgently need assistance as my health is at risk without it. Thank you for your help.

Every time I attempt to reach Qlink's customer service by dialing their main number, I end up in a lengthy call queue with wait times ranging anywhere from [redacted] to over [redacted] minutes. Once, I waited after being told 77 minutes, but after 45 minutes, the wait time was still 77 minutes without speaking to anyone. The chat line was unhelpful too, so I switched to another company due to these recurring issues. For those stuck in this frustrating queue, there's an alternative number to try - [redacted]. This number is for new sim card activation. Follow the automated instructions and avoid responding to questions. Patience is key, as the system will connect you to customer service with minimal wait time.

I usually expect to receive data on the first or second day of each month, but this April, I haven't gotten any. It's been incredibly frustrating not being able to access websites that require data. Even basic apps like maps won't work, and the service is worse than having no connectivity at all. To add to the problems, my text messages are now getting blocked, and I can't send or receive any. I called Qlink and waited for 2 hours only to be disconnected as I was about to speak with someone. I even tried finding a local business center, but there are none in my area. I urgently need these services for my business and personal well-being, but the lack of communication options is making it difficult. My unlimited minutes also ran out unexpectedly due to increased phone usage from the text issues. I called Qlink again, waited another 2 hours, only to be disconnected right before speaking to someone once more. I feel completely stuck without data, texts, or phone service. This situation has been ongoing for weeks without any resolution despite numerous unsuccessful attempts to reach out. It's frustrating and disheartening, leaving me feeling hopeless about the situation.

I have been a qlink customer for about 10 years due to my disability. Recently, they upgraded their system and promised me a free phone and tablet. Unfortunately, all I received was a non-functioning SIM card. They deactivated my qlink phone without providing the promised devices. I am struggling to contact them for assistance. The Live help suggested I purchase a phone, but their payment methods on the website are not functioning. Oddly, my account still indicates an active phone despite me not having one in possession.

On April 11th around 3 am, my phone suddenly stopped sending or receiving text messages. Every time I try to text, it shows an error message saying "Free Message: Unable to send message - Message blocking is active." Despite contacting three different companies, none were able to resolve the issue. Additionally, I can't use my data, but Wi-Fi works fine, and I can make and receive calls. After troubleshooting, the consensus is that QLink may have put a block on my phone. I kindly request assistance in verifying this matter. Thank you.

I am attempting to transfer my number, but I am encountering an issue with the zip code. The correct zip code should be [redacted]. When I attempt to transfer online, it indicates that I am ineligible to transfer. Despite this, Simple Mobile states they are unable to assist since my number has already been transferred to the new carrier. I have been attempting to seek assistance for three days without success. Please, assist me in resolving this issue or release my number so I may return to my previous carrier. My name is Dustin Ivie, and you can reach me at [redacted] Thank you for your help.

Dear QLink Customer Service, I have been a long-time customer and have always appreciated the great service provided by your team. However, I recently encountered an issue after ordering a new 5G phone on April 5th, [redacted]. Despite updating my address multiple times due to recent moves, the automated system still displays the old address for billing and shipping. It has been 22 days since the phone was ordered, and I have yet to receive it. As someone with health concerns and living alone, having phone service is crucial for emergencies. I kindly request your assistance in locating my phone and ensuring my current address, [redacted] Chestnut St. - Apt #8, Columbus, IN [redacted], is updated in your records. Please remove the old address, [redacted] Antler Court, permanently. My account details are as follows: Customer Name: Ms. Lisa Owens Phone Number: [redacted] Zip Code: [redacted] Email: I hope to have this matter resolved promptly for my safety. Thank you for your attention to this matter. Sincerely, Lisa

I am a Q Link customer utilizing the GoMobile service. Recently, I received a new SIM card, which unfortunately did not function in my Android device. I was advised that my only option was to purchase a new phone. Fortunately, a friend gifted me an unlocked iPhone 6 that perfectly accommodated the SIM card. After following the network reset instructions, I successfully sent texts and made occasional calls for a few days. However, my current issue is the display message showing "No service." I am seeking guidance on the next steps to restore service as I am presently unable to place or receive calls or texts. Please assist me in resolving this matter promptly. Should you require my details, my phone number linked to the account is [redacted], and I reside at [redacted] Black Willow Trail in Anna, TX. You can reach me via email at [redacted] Thank you.

Unfortunately, someone used my identity to order a phone delivered to my landlord Timothy Clark and girlfriend Jane Thomas. They used my email without my consent. I only ordered a SIM card that did not work with this phone. Please deactivate the phone associated with my number [redacted] and advise me on what steps to take. I am unsure how they obtained my information unless they hacked my phone. Is it possible to track the phone to determine who is using my service? The address for delivery is [redacted] Lawrence Bethel Rd, Newton, Mississippi, [redacted], where one mailbox is shared. Timothy Clark denied receiving the phone when asked. For contact, please email me at [redacted] or call [redacted] or [redacted]. Thank you.

I need help activating my Samsung Galaxy A01 phone with the SIM card from QLink. I keep getting an "INVALID SIM CARD" and "NETWORK IS LOCKED" message. My experience with the customer service representatives has not been good as my calls get dropped or I am put on hold for long periods. I have called four times today and waited a total of [redacted] minutes on hold with no resolution. This is my third day trying to get assistance. I just want the right person to call me back at [redacted] to help activate my phone and qualify for the free tablet program without my service being cut off after a month of struggling. Please, can a tech support person contact me for assistance? Thank you. - Gwendolyn Tabada

I have recently ordered a new SIM card from Qlink as they have upgraded their network to T-Mobile LTE/5G, but it's pending shipment. My old SIM is in my Samsung Galaxy A21, and I can make and receive calls and texts, but my data is not working. I can still connect to wifi. I've noticed in my settings that my mobile network settings keep getting disconnected even after fixing it earlier today. I have tried adding APN settings from various online forums without success. I need my data when I'm on the go. I have Unlimited talk, text, and data, so I know I'm not over any limits. Any help would be greatly appreciated.

I was expecting to receive an updated smartphone and a SIM card, but I only got the SIM card. I couldn't get it activated despite multiple attempts with QLink representatives. After spending two full hours on the phone, I was transferred to tech support and got disconnected. When I called back, I was disconnected again even after asking if it would take as long. Context Wireless claimed I signed up with them when I was only browsing. Now, they say I need to wait 5 months to reapply, but I just want my service activated or the phone or tablet advertised.