I don’t like the services and the phone is outdated and has lots of problems. I also do...

GetHuman-tobin's customer service issue with Q Link Wireless from June 2018

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The issue in GetHuman-tobin's own words
Get information about the timeline where I cancel the service. And also why my other phone can’t be used with their service when other similar phones can be. ... I don’t like the services and the phone is outdated and has lots of problems. I also don’t like that I cannot use a phone of my choice and put the SIM card from Q-Link*in it. I am going back to SafeLink!
I received an email saying that they would be contacting me within a certain amount of time and that time has long past.
They could fix the problem so I can use my Samsung phone and not go through the hassles of changing carriers. The phone I have now is junk!
I have been very patience and I do use the service much. I receive the service through a government program and I have accumulated hundreds of unused minutes.
I have contacted them by phone and email and they seem*helpful but I was sent to their webpage and I found out I can’t use the phone I have even though similar phones from the same manufacturer do.
I have an issue with Q Link Wireless too
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Q Link Wireless

Wireless phone service
Customer service issue
Reported by GetHuman-tobin
Jun 30th, 2018 - a yr ago
I have an issue with Q Link Wireless too
Fixed
Seen by 5 customers so far
Similar issue to 1793 others
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Items needed
PIN on Account
Name of Account Holder
Phone Number
Email on Account
Billing Address
Last 4 of Social Security
Timeline
GetHuman-tobin started working on this issue
Jun 30th, 2018 3:44pm
GetHuman-tobin shared this issue with followers on Twitter
Jun 30th, 2018 3:46pm
GetHuman-tobin indicated the issue is not fixed yet.
Jul 11th, 2018 9:37pm
GetHuman-tobin indicated the issue is not fixed yet.
Jul 11th, 2018 9:50pm
GetHuman-tobin indicated the issue is not fixed yet.
Jul 11th, 2018 9:53pm