Buying a DelWebb home in Port Saint Lucie at Tradition. The model is a the "Pinnacle...

GetHuman2328995's customer service issue with Pulte Homes from February 2019

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The issue in GetHuman2328995's own words
Correct a safety issue that may be community-wide ... Buying a DelWebb home in Port Saint Lucie at Tradition. The model is a the "Pinnacle." Issue is that the track holding the external sliding glass doors to the patio is *.*" higher than the floor itself making it a "SAFETY RISK" to exit the home. Brought Construction Foreman to view the issue jointly who agreed that he could not get his brother confined to a wheel chair out of the home due to the track height. *The foreman response was that this would be a requested CHANGE that is not possible at this stage. What Change* could I have requested that it be built properly flush to the floor to prevent accidents? Is this a Listed Option? Don't think so. *I do not want to risk my family or friends to a possible accident or personal lawsuit against me. I am only asking for something that benefits Pulte and me. Just want to move into a SAFE HOME and retire there. I would assume that many or all homes in the development have this issue that cannot be in the best interest of Pulte.....How can this be properly managed?
Jointly examined issue with Construction Foreman that recognized the safety issue and difficulties this could cause
I want nothing in return. Just want my home safe so that we don't break our necks trying to access our patio.
They are building my home now and hope to close between ***-***
Construction Foreman tried to classify this as a "Change Item" to my selections. Are you kidding me....does one have a choice to build the track flush or not? Don't think so. You might thank me if the issue is throughout the Community
I have an issue with Pulte Homes too
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Pulte Homes

Pinnacle Model at DelWebb Tradition in Port Saint Lucie
Customer service issue
Reported by GetHuman2328995
Feb 28th, 2019 - 3 mons ago
I have an issue with Pulte Homes too
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Seen by 4 customers so far
Similar issue to 65 others
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Timeline
GetHuman2328995 started working on this issue
Feb 28th 7:31pm
GetHuman2328995 shared this issue with others over email
Feb 28th 7:35pm