we booked an entire cruise. air and transfer from princess cruise lines for the **th of...

GetHuman-denalath's customer service issue with Princess Cruise Line from October 2019

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The issue in GetHuman-denalath's own words
we booked an entire cruise. air and transfer from princess cruise lines for the **th of this month. upon our arrival at LAX we met the shuttle service. The shuttle service loaded our carry on luggage without concent or permission it was untagged and intended to stay on my person as it contained my documents as well as my mother's ashes and birth certificate. when we arrived at the port they claimed they had tried to locate it *x over they brought the wrong luggage resulting in my daughter and I being unable to board the ship..heartbroken we watch the ship sale without us. They also offered no solutions to the situation even after several hours on the phone with them. Basically stranded us at the pier. We had to pay out of pocket for lodging, flight home and food that of which we were on board would have never happend. This created not only emotional turmoil, but,financial hardship as well. I would expect princess to schedule us on a other cruise same as the first, excursions. cabin, spending $ and dinner reservations. flight and shuttle. However I don't think I would use their shuttle service again I would rather take a Lyft knowing my luggage will remain with me. I also expect compensation for our hotel, transportation, flight and food that was paid out of pocket because of their mistake. Heartbroken and disappointed is an understatement. ,I also expect them to stop the back and forth when on the phone with them. I was transferred several times over only to be disconected..I want resolution now!!*Dena Lathrop

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Princess Cruise Line

Customer service issue
Reported by GetHuman-denalath
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 162 others
0 customers following this

Timeline

GetHuman-denalath started working on this issue
Oct 30th, 2019 4:44pm
GetHuman-denalath indicated the issue is not fixed yet.
Oct 30th, 2019 8:58pm
GetHuman-denalath indicated the issue is not fixed yet.
Oct 31st, 2019 5:11pm

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