Porter ruined my daughter's curling iron that she received this past Christmas valued at $*** plus tax. When she filled out the damages form her answer back was that they do not replace damaged items. This is the third thing of hers they have ruined in under one year for a total of $***! This is unacceptable and we will have to contact Ombudsman or the Better Business Bureau for help with this

GetHuman2792133's customer service issue with Porter Airlines from April 2019

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The issue in GetHuman2792133's own words
My daughter flew Porter yesterday from Timmins to Billy Bishop to Ottawa. When she returned home and unpacked she found her $*** curling iron (a gift from Grandparents) broken in half! She is very careful how she packs. This IS NOT ACCEPTABLE. I expect that she will promptly be reimbursed for this loss so she can replace it. Her name is Abbey Harvey. I look forward to hearing from you immediately to resolve this. *This is the third problem she has had with her belongings this year with Porter!**Marjorie Harvey

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Porter Airlines

Customer service issue
Reported by GetHuman2792133
Apr 22nd, 2019 - 3 years ago
Fixed
Seen by 26 customers so far
Similar issue to 87 others
0 customers following this
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Timeline

GetHuman2792133 started working on this issue
Apr 22nd, 2019 10:28pm
GetHuman2792133 indicated the issue is not fixed yet.
Apr 23rd, 2019 2:05pm
GetHuman2792133 indicated the issue is not fixed yet.
Apr 23rd, 2019 8:28pm
GetHuman2792133 indicated the issue is not fixed yet.
Apr 24th, 2019 3:16am
GetHuman2792133 indicated the issue is not fixed yet.
Apr 27th, 2019 3:24pm