Due to delay in my flight (AC ***) from Chicago to Toronto, and then a delay of * hours...

GetHuman1058921's customer service issue with Porter Airlines from August 2018

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The issue in GetHuman1058921's own words
Due to delay in my flight (AC ***) from Chicago to Toronto, and then a delay of * hours in receiving my luggage from them, I missed my flight with your airline (Porter confirmation number - XD*TMK, Toronto to Thunder Bay). I am ** years old and I was traveling alone, so searching for my luggage everywhere at YYZ airport was quite a challenge for me. I didn't want to miss my flight, so I kept calling you at the customer care number, since I couldn't even come to YTZ airport without getting my luggage first (I wasn't informed that my luggage was coming in late at that time).*Due to poor communication, I missed my flight and was stranded at the airport for the night. I was sick and had nobody in Toronto who I could ask for help. The next day, I had to get a new booking from Air Canada at $*** CAD.**I am quite disappointed with your customer care services, as I had to bear many losses. I request you to make a compensation or initiate a refund for me.***Best regards,*Sanjana Sharma*(***) *** ****

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Porter Airlines

Customer service issue
Reported by GetHuman1058921
Aug 31st, 2018 - 3 years ago
Seen by 24 customers so far
Similar issue to 27 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)


GetHuman1058921 started working on this issue
Aug 31st, 2018 6:03am
GetHuman1058921 indicated the issue is not fixed yet.
Sep 1st, 2018 8:00pm

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