I bought Pop Secret Microwave Movie Theater Butter Popcorn. **-*.* oz bags from Walmart...

GetHuman-xrayxray's Complaint issue with Popsecret Popcorn from October 2019

Help with my Popsecret Popcorn issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-xrayxray's own words
I bought Pop Secret Microwave Movie Theater Butter Popcorn. **-*.* oz bags from Walmart. Every bag had the yellow-orange butter or grease outside the bag. When you popped it, it made a mess in the microwave and did not pop properly. The following is the UPC * * ********** *. Best By date June **, ****. The whole box was a waste. I bought a new box and the bag was no longer white it is brown or tan. A few bags were the same, but not the whole box. I would like you to make good in the bad box. I still have it so I can open another one and take pictures if you need to see. *Thanks for listening!*Paula Tomlin

GetHuman-xrayxray did not yet indicate what Popsecret Popcorn should do to make this right.

How GetHuman-xrayxray fixed the problem
Called customer service and explained everything to them and gave them numbers off the box and they acted like they knew about the problem and are sending me a coupon for a replacement box.
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Popsecret Popcorn

Complaint issue
Reported by GetHuman-xrayxray
Oct 17th, 2019 - 2 years ago
Fixed
GetHuman-xrayxray shared how to fix
Seen by 14 customers so far
Similar issue to 174 others
0 customers following this
Items needed
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Timeline

GetHuman-xrayxray started working on this issue
Oct 17th, 2019 5:39pm
GetHuman-xrayxray confirmed the issue is fixed. Hooray!
Oct 17th, 2019 11:36pm
GetHuman-xrayxray confirmed the issue is fixed. Hooray!
Oct 19th, 2019 4:14pm