the phone is a LG tribute *.*I am trying to connect it to your plantronics **** PLT.*It...

GetHuman-waandrew's customer service issue with Plantronics from May 2018

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The issue in GetHuman-waandrew's own words
the phone is a LG tribute *.*I am trying to connect it to your plantronics **** PLT.*It pairs with no problem. We texted with LG and they made us turn on the bluetooth setting within google voice settings.*The **** will talk clearly if I make the call on my phone, and receive incoming calls clearly. The problem is that when I press the red button for two seconds and it replys with "say command" and I reply with "call bobby's mobile" it responds to the voice but does not have a clue as to what the command is. It will respond with open app or call AAA and then start guessing any contact within my phone. If I go directly to my voice app on the phone it does recognize the voice command. The plantronics device knows that I have said something, but does not have a clue of what I said.
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Plantronics

Customer service issue
Reported by GetHuman-waandrew
May 31st, 2018 - 2y ago
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GetHuman-waandrew started working on this issue
May 31st, 2018 1:06am
GetHuman-waandrew indicated the issue is not fixed yet.
Jun 1st, 2018 4:04am